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Marks & Spencer Interview Questions
& Process

Real candidates share what happened, how many rounds they had,
and how the experience turned out.

Based on 2,252 interview experiences · FREE TO READ

2 Rounds average
Average Typical difficulty
73.9% Positive experience

Which role are you interviewing for?

30 roles · 2,252 reports

Candidate interview experiences

First-hand accounts from people who interviewed at Marks & Spencer.

Showing 4 of 2,252
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Marks & Spencer

CX Analyst

Analytics · nearly a year ago

Entry Average Positive experience No offer 3 rounds
Interview process
Recruiter call Presentation Panel
Interview formats
Behavioral Presentation Technical

The hiring process involved an initial screening call, followed by a presentation, and then a panel interview. The people I spoke with were nice and made me feel engaged, and they did a good job explaining the job and what they were looking for. The questions covered a mix of how I handle situations, technical skills, and things specific to the role, so it was key to have real examples ready and be able to walk through my thought process. A notable part of the process was the presentation, which allowed me to showcase my approach to analyzing things, solving problems, and communicating. I thought the process was a good fit for the role and a fair way to show both my technical abilities and my soft skills. It was a good experience overall. My tips for others would be: Have some solid STAR examples ready, really dig into the job description and role details, and be prepared to explain your approach in a structured, business-oriented way, highlighting both your technical knowledge and how you communicate with people.

Confirmed questions1 question
  • Can you share an instance where you leveraged data to spot a pattern or resolve an issue?
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Marks & Spencer

Print Artworker

Design · nearly a year ago

Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Background check
Interview formats
Behavioral

I had an initial video screening call. The interviewer seemed a bit off, but I knew the brand and the job well. She mentioned I'd be a good fit for the hiring manager interview (the next step), which I thought was good. But then, about a week later, I got an automated rejection email. They said I could email for feedback if I wanted it. I did, but got no reply. It's been since last November, and still no follow-up.

Confirmed questions1 question
  • How do you handle working in a fast-paced environment?
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Marks & Spencer

Software Engineer

Engineering · nearly a year ago

Senior Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Panel
Interview formats
Coding Behavioral

The interview process involved 3 rounds: first an HR screen, then a pair programming session, and finally a behavioural panel with senior engineers. The pair programming was conducted with a staff engineer, while the behavioural part was with Engineering Managers from the same product group. The behavioural interview was particularly engaging because the interviewers had diverse backgrounds and appreciated my non-traditional experience.

Confirmed questions1 question
  • Can you describe a technical project you contributed to as part of a team?
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Marks & Spencer

Customer Assistant

Sales · nearly a year ago

Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Take home Onsite
Interview formats
Behavioral Other

I applied online and completed an assessment. I heard back within 24 hours about an interview and scheduled it. I showed up 10 minutes early for my interview and followed the instructions to find the sign-in point. Everything was fine, and I was taken to a waiting area. However, it was 25 minutes past my interview time, and no one had shown up or told me what was happening. While I know interviews can run late, waiting 25 minutes with no updates is not okay. It shows a lack of respect and is just rude.

Confirmed questions0 questions

No confirmed questions were included in this interview report.

Marks & Spencer Interview Questions

Quoted word for word from Marks & Spencer interview reports.

Could you suggest a wine that aligns with what the customer is looking for?

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When you walk into a store, what's the very first thing that catches your eye?

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What do you appreciate about the food offerings at Marks and Spencers? Is there a specific product, cuisine, or deal you particularly like?

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What would you do if there was a spill in one of the food aisles?

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How would you handle a customer that is angry and wants their money back?

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How would you assist a customer who is unable to locate an item?

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What would you do if your manager asked you to restock shelves but there were customers waiting to be served at the checkout?

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What actions would you take if a desired item is out of stock?

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How would you respond if a customer inquired about the location of a specific product?

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Formats, difficulty and experience

Across all 2,252 Marks & Spencer interview reports.

Interview formats

Behavioral 46.6%
Presentation 16.7%
Other 15.3%
Technical 10%
Group 5.2%

Interview difficulty

Easy 37.3%
Average 55.2%
Difficult 7.5%

Candidate experience

Positive 73.9%
Negative 10.1%
Neutral 16.1%

Reports by job function

Sales 1,339
Operations 656
Other 64
Engineering 41
HR 34
Design 29