Marks & Spencer Customer Assistant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 834 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Marks & Spencer.
Marks & Spencer
Customer Assistant
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Take home Onsite
Interview formats
Behavioral Other
I applied online and completed an assessment. I heard back within 24 hours about an interview and scheduled it. I showed up 10 minutes early for my interview and followed the instructions to find the sign-in point. Everything was fine, and I was taken to a waiting area. However, it was 25 minutes past my interview time, and no one had shown up or told me what was happening. While I know interviews can run late, waiting 25 minutes with no updates is not okay. It shows a lack of respect and is just rude.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Marks & Spencer
Customer Assistant
Entry Average Positive experience Accept offer 3 rounds
Interview process
Technical screen Group Background check
Interview formats
Technical Group Behavioral
The interview process is very simple with typical questions. The first stage is an aptitude test. The second stage is an assessment center with a group activity (marketing strategy and customer support). Just right after the assessment center, you go straight to the interview room. It's a straightforward process.
Confirmed questions6 questions
- Can you describe what great customer service means to you?
- Tell me about a time you had to take responsibility for your tasks.
- What are you most proud of accomplishing?
Marks & Spencer
Customer Assistant
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Background check Onsite
Interview formats
Behavioral Technical
Applied specifically for the food section but the questions might be useful for all customer assistant positions. Submitted application on a Friday or Saturday night, had a right to work check on Sunday and got an email to book an interview slot on Monday. The system was pretty fast and the communication was clear. When I showed up, the person who was supposed to take my interview wasn't there so apparently a manager took it which was a bit odd. Going off of what everyone said here, I thought it would be a fairly straightforward and short interview with role-related competency questions. Which might have been the case if the interview was taken by the person who was supposed to take it. The manager though came with a chronological script of questions that they used to ask me questions. None of the questions were what was mentioned here and the interview took around 30 mins. It did feel like a conversation with a person you know as everyone says but there were no shop floor exercises or such.
Confirmed questions8 questions
- Can you introduce yourself?
- Why are you interested in working for Marks and Spencers?
- Do you have any previous experience in retail?
Marks & Spencer Customer Assistant Interview Questions
Quoted word for word from Marks & Spencer interview reports.
“What do you appreciate about the food offerings at Marks and Spencers? Is there a specific product, cuisine, or deal you particularly like?”
Read reports →“What action would you take if you were in the bakery and noticed the line at the registers was becoming long?”
Read reports →“What are 3 things that could be improved in terms of customer service within a store setting?”
Read reports →“A customer asks for chicken and milk, but you're currently busy with another task. How do you respond?”
Read reports →“For example, how would you assist a customer in locating an item they saw advertised on television?”
Read report →“If you could change something about the in-store experience at M&S, what would it be and why?”
Read report →“How would you handle a situation where a customer is very upset and asks to speak with the manager?”
Read report →“How would you handle a situation where a customer needs assistance while you're already helping someone else?”
Read report →“If you were finishing a bakery task by the end of the day and the tills got busy with queues near the end of your shift, what would you do?”
Read report →Formats, difficulty and experience
Across all 834 Marks & Spencer interview reports.