Marks & Spencer Sales Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 285 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Marks & Spencer.
Marks & Spencer
Sales Assistant
Entry Average Neutral experience No offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
The interview was pretty short, around 20 minutes. They wanted to know about my past work experience and how I deal with various workplace scenarios, plus my availability. They also asked about my approach to new brands and how I'd help a customer find the right skincare routine.
Confirmed questions1 question
- Can you share a current trend in the beauty industry?
Marks & Spencer
Sales Assistant
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical
The interview was super chill and easy. They asked me about my customer service background, if I could be a team player, and how I'd deal with tough customers. The person interviewing me also went over the M&S values and asked why I was interested in this specific role. It felt more like a chat than anything, and they seemed keen to know if I'd fit their customer-first vibe.
Confirmed questions6 questions
- Can you share an instance where you provided excellent customer service?
- What motivates your interest in joining M&S?
- Describe a situation where you gave great customer service.
Marks & Spencer
Retail Sales Assistant
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Group Technical screen Background check Offer
Interview formats
Behavioral Group Technical
So first, I did an online assessment that gave me some personalized feedback. After that, there was a group interview, though they mentioned it's often a 1-on-1. Since it was a new store, they were hiring a lot of people. They covered the basics and then set up a 1-on-1 with someone from the hiring team. We talked, they asked questions, and I got to ask my own. I got a job offer pretty quickly after that, and we discussed my schedule and any support I might need. Then there was a two-day training in Exeter to really get the business direction and the role. They also made it clear early on that they promote a good work-life balance. On my first shift, I was introduced to a 'buddy' or a senior rep who would help with any questions or issues. Managers are always available too.
Confirmed questions4 questions
- What are your available hours?
- Can you describe a scenario you might encounter?
- What are your hours of availability?
Marks & Spencer Sales Representative Interview Questions
Quoted word for word from Marks & Spencer interview reports.
“Given a new vegan food range, if Anne is cooking for 10 people and normally makes chicken curry but this time some guests are vegan, what would you suggest as an alternative?”
Read reports →“What should you have said instead, in a situation where the butternut squash is out of stock? Consider offering alternatives like courgette or checking other stores if the customer isn't satisfied with the initial suggestions and isn't in a rush.”
Read reports →“How would you deal with a customer who is trying to return a product which is invalid”
Read reports →“Could you try to sell me this lama cake, given 10 minutes to prepare?”
Read reports →“What would you do if there was a spill in one of the food aisles?”
Read report →“Role Play Scenario: A customer asks, 'Hi, how can I help you?' You respond, 'I am looking for the butternut squash.' Imagine the customer says, 'It's here. Are you making a meal? You can have a vegetarian 3 for 2 meal deal for 2 people if you'd like.' What would be your ideal response if the customer mentioned they are cooking vegetarian for themselves and a guest?”
Read report →“What would you do if you were restocking and there was a line of customers waiting?”
Read report →“Imagine a product is unavailable in the foodhall; how would you present a suitable replacement to a customer?”
Read report →“What would you do if your manager asked you to restock shelves but there were customers waiting to be served at the checkout?”
Read report →Formats, difficulty and experience
Across all 285 Marks & Spencer interview reports.