Marks & Spencer Retail Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 100 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Marks & Spencer.
Marks & Spencer
Retail Assistant
Entry Average Positive experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview wasn't stressful. They asked me why I wanted to work for M&S and about my life experiences that demonstrate attributes like teamwork. This role was for an early morning shift, but since I'm a university student and don't have a car, I wasn't offered the job.
Confirmed questions2 questions
- What makes you want to join M&S?
- Given a busy situation with orders and a manager's deadline, how would you handle a customer needing assistance?
Marks & Spencer
Retail Assistant
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral Other
The interview process was easy, lasting about 30 minutes. It included questions about teamwork, time keeping, and responsibility. They asked how I would handle a busy day with multiple tasks and how I would learn quickly. I was also asked to wear all black for a trial on the till.
Confirmed questions6 questions
- What are M&S's values?
- How would you manage a busy day with many tasks?
- How would you go about learning things quickly?
Marks & Spencer
Retail Assistant
Entry Average Negative experience No offer 3 rounds
Interview process
Recruiter call Take home Onsite
Interview formats
Other
i completed an online assessment and submitted several legal documents. then, i received an email to schedule an interview. however, upon arriving at the interview location, i was informed that the position was no longer available. i'm really appalled by how this was handled, especially since they mentioned other candidates were told the same thing. while i get that jobs can be filled fast, it would've been much better to be updated before i made the trip.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Marks & Spencer Retail Associate Interview Questions
Quoted word for word from Marks & Spencer interview reports.
“How would you offer an alternative to help make Lasagne, like a sweet potato mash topping?”
Read reports →“Since I'm allergic to nuts, can you suggest and sell me a dairy product?”
Read reports →“Given the customer is unsure about fish and vegan options, would you offer the fish meals?”
Read reports →“What 3 for 2 deals would you offer on sides/desserts/wine/other main meals?”
Read reports →“Can you role play a scenario where the butternut squash is out of stock for a vegetarian recipe?”
Read report →“What would you do if a customer couldn't locate something they wanted? (Mention delivery services.)”
Read report →“What are three things you noticed in the store that could be improved to better serve customers?”
Read report →“In what three ways can you improve the shop floor shopping experience?”
Read report →“If you could change three things about the store, what would they be?”
Read report →Formats, difficulty and experience
Across all 100 Marks & Spencer interview reports.