Convergys Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 816 interview experiences · FREE TO READ
Which role are you interviewing for?
30 roles · 816 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Convergys.
Convergys
Technical Support Specialist
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Take home Technical screen Onsite
Interview formats
Behavioral Technical Other
The hiring process extended throughout the day before I finally had my face-to-face interview. I was job hunting and came across a job fair at a mall in Makati. Upon applying, they conducted an initial light interview, focusing on personal questions and verifying my documents. Following that, we proceeded to their main office for further assessment. This included an average IQ test and a keyboard typing test, which required a minimum speed of 30 words per minute. After these assessments, I had my final interview, which concluded the process.
Confirmed questions1 question
- What are your expectations from this company?
Convergys
Technical Support Associate
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Background check
Interview formats
Technical Behavioral Other
It was pretty easy. You need to know about hardware, basic networking, how computers boot up, operating systems, and have good communication skills. They also want you to know about the client you'd be working for. There's an HR assessment, a voice and accent check, and a typing test.
Confirmed questions8 questions
- Tell me about computer and hardware basics.
- What are the basics of networking?
- Can you explain the booting process of a computer?
Convergys
Analytic Consultant
Entry Average Neutral experience No offer 6 rounds
Interview process
Recruiter call Phone screen Take home Onsite Background check Offer
Interview formats
Behavioral Technical Case Other
Had an initial call with HR, then a call with an Associate Director. They both asked about my past work history. After that, I got a case study that wasn't too hard but took a lot of time, and I had a week to finish it. Then I went in for four interviews back-to-back at their office. They asked some brain teaser type questions, but mostly it was pretty standard interviews. I really didn't like the Director above the Associate Director, but the rest of the interviews seemed to go okay. They said I'd hear back within a week, but the HR person went on PTO for two weeks without letting me know, and by the time she was back, they had already chosen someone else. It was a bummer, but I don't think it would have been a good fit anyway. All they use is Excel!
Confirmed questions1 question
- Can you teach me something?
Convergys
Customer Service Representative
Entry Easy Neutral experience Accept offer 2 rounds
Interview process
Technical screen Recruiter call Offer
Interview formats
Technical Behavioral
First you have to do some tests to evaluate your knowledge in the language of the position (in my case english), they are grammar, comprehension, listening and oral tests. Also there is a test of basic computer knowledge. After concluding the tests you have to wait to talk to a HR representative so he can validate you experience, and general stuff. I got the offer that same day. But it was not really organized, they actually cancelled my first appointment after an hour of waiting.
Confirmed questions3 questions
- What is your motivation for seeking this position?
- What are your career aspirations for the next five years?
- Tell me about a time you faced a challenging situation.
Convergys Interview Questions
Quoted word for word from Convergys interview reports.
“Can you explain what an IP address is and the mechanism by which cookies use it for tracking?”
Read reports →“Given a requirement of 250 FTEs for a full 24-hour period, but only 200 FTEs are available, calculate the additional overtime or extra hours needed to reach the 250 FTE target.”
Read reports →“Given a scenario about connecting a phone to WiFi, how would you determine if the connection is successful?”
Read reports →“In a situation where a phone is failing to connect to WiFi, what are the potential issues and what steps would you take to resolve them?”
Read reports →“Can you explain OOPs and the difference between run time and compile time binding?”
Read report →“Can you explain what a blue screen is and how you would troubleshoot it?”
Read report →“What would you do if a customer called stating they can't get online via wireless connection?”
Read report →“Can you summarize a recent movie you watched in about 2 minutes?”
Read report →“What would you bring to the moon and how would you rank those items by importance?”
Read report →Formats, difficulty and experience
Across all 816 Convergys interview reports.