Convergys Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 338 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Convergys.
Convergys
Customer Support Specialist
Senior Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
The hiring process for this role is intermediate and can be challenging. HR is very particular about your responses, how you speak, and how you organize your thoughts, so practicing beforehand is recommended.
Confirmed questions1 question
- Could you please introduce yourself?
Convergys
Customer Support Representative
Entry Average Negative experience No offer 3 rounds
Interview process
Recruiter call Onsite Recruiter call
Interview formats
Behavioral
The hiring process at Convergys was pretty bad. I applied on a Wednesday and they called me the very next day, Thursday. The recruiter chatted about my resume and job details and we set up an in-person interview for Monday, and they promised an email confirmation. I never got it. Then, on Friday, while I was working, the recruiter called and left a super mad voicemail saying I missed my interview that morning. They said I had until noon to call back with a good excuse, or my application was out. Obviously, I called back and told them THEY messed up the scheduling, didn't send the email, and I wasn't interested in working for a company that botched their hiring like that. Never heard from them again.
Confirmed questions2 questions
- Can you share your experience in customer service?
- What's your definition of good customer service?
Convergys
Customer Service Representative
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Technical screen Phone screen Background check Offer
Interview formats
Technical Behavioral Other
This was for a work at home CUSTOMER SERVICE/SALES job. I checked Glassdoor beforehand, but some questions I wasn't expecting since previous interviewers didn't list them or weren't asked them. I included them in my 'interview questions' because they caught me off guard. First, I had to fill out an application online at convergys.com and then complete a computer requirements test by downloading software. Next, a recruiter contacted me for a webcam interview where I answered pre-recorded questions, with no live person. Then, a recruiter called for a phone 'pre-interview' to go over my resume and availability. We then scheduled an 'official interview' for the next day, where I'd be asked technical and behavioral questions. After the official interview, I was offered the job. They said I'd get a drug screen and background check, followed by an official job offer, and then requirements for a headset, USB flash drive, and monitor size. Two days before training, I'd receive the training class instructions. It's a very thorough process for a remote job with many steps, but if you're not doing drugs, have no arrests, and have the required tech, you can get it.
Confirmed questions8 questions
- Tell me about minimizing a window.
- Can you explain the difference between a modem and a router?
- Describe a time you helped someone troubleshoot a technical issue (at work or home).
Convergys Customer Support Representative Interview Questions
Quoted word for word from Convergys interview reports.
“Where is the volume control typically found on a screen, and what is the purpose of the Control Panel?”
Read reports →“When would you be able to get a newer computer, or do you have an alternative one you could use for work?”
Read reports →“Regarding the technological aspects, were you made aware of the limitations with your computer's USB ports and the need for a thumbdrive?”
Read reports →“How important do you consider it to be to always be aware of the specifics in any given situation?”
Read reports →“Where do you find specific items on a computer, and what steps would you take when faced with an unhappy customer?”
Read report →“If a customer calls in upset about how they were treated by the company, how would you handle that call and what steps would you take to resolve their issue?”
Read report →“Do you have any existing commitments that would prevent you from attending mandatory training for a full day?”
Read report →“How would you explain new features or products to a customer who doesn't realize how they can make their service better?”
Read report →“Can you describe a technical problem you've encountered with your computer and how you successfully resolved it yourself?”
Read report →Formats, difficulty and experience
Across all 338 Convergys interview reports.