Convergys Technical Support Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 25 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Convergys.
Convergys
Technical Support
Entry Difficult Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
The interview process was awful, felt more like an interrogation than anything, and a total waste of time. They tell you one thing on the phone and then something completely different in person, especially once you bring up concerns about how they treat employees based on reviews. When I mentioned this, they said training wouldn't start until early February, even though they told me on the phone it was starting this week, January 19th. Their response felt rehearsed and didn't address my concerns at all, it just sounded like they were trying to hook me into working there. Seriously, stay away from this company. For every person they fire or lose, they hire three more who have no idea what they're getting into.
Confirmed questions2 questions
- Why do you think you'd be successful in sales here?
- How do you think your retail experience prepares you for a call center role?
Convergys
Technical Support
Entry Easy Positive experience Accept offer 1 round
Interview process
Take home Technical screen Onsite
Interview formats
Technical Other
The interview process was pretty quick and efficient. I walked in, sat down, and right away I was given a technical knowledge quiz of about 20 something questions that were basic A+ questions. After I finished that, they brought me in a room with computer's to take a typing test. You need to get at least 25 wpm. After I completed that, I waited for about 5 minutes before I saw the interviewer. I sat down in her office and was completely comfortable. The interviewer was friendly and very helpful in helping me understand everything.
Confirmed questions1 question
- What questions would you ask a user experiencing issues powering on their computer monitor?
Convergys
Technical Support
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral
I got the job offer on the same day I interviewed. I arrived around noon and finished around 1 AM. It was unexpected for me to go in for an interview, but I decided to try, and I'm glad I did. They were understanding because my first job offer had training scheduled for the next month, which conflicted with my current job. I visited their recruitment center to see if other options were available, and they readily offered me one. I appreciate this company for helping me grow in the corporate world.
Confirmed questions1 question
- Can you define integrity in your own words?
Convergys Technical Support Interview Questions
Quoted word for word from Convergys interview reports.
“Can you demonstrate basic cellphone navigation?”
Read reports →“Can you define integrity in your own words?”
Read reports →“Can you explain how you would connect a device to the internet?”
Read reports →“What questions would you ask a user experiencing issues powering on their computer monitor?”
Read reports →“If you were the PM of India, what actions would you take?”
Read report →“If you were the PM of India, what would you do?”
Read report →“What's your knowledge of computer and connectivity terms?”
Read report →“What is your biggest pet peeve working in a call center?”
Read report →“Can you share an instance where you, as a customer, experienced outstanding customer service?”
Read report →Formats, difficulty and experience
Across all 25 Convergys interview reports.