Convergys Team Leader Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 14 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Convergys.
Convergys
Team Leader
Senior Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
Interviewed with the Ops Manager and Client Svcs Manager. Then had a second round with the Senior Ops Manager who seemed to have no interest in promoting internally and instead brought in an external candidate.
Confirmed questions1 question
- Asked behavioral questions.
Convergys
Team Leader
Mid Easy Positive experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
I found the role on LinkedIn and applied through the company's website. About five days later, an HR person reached out. I know some people who used to work there, and they mentioned that most external roles are entry-level, which didn't seem to be the case here. I also chatted with one of their recruiters at a career fair. The first question was about my resume, followed by salary expectations. My answer was apparently too high, and they seemed to lose interest, as the pay range ($20s-$30s) felt pretty entry-level to me, making me wonder about the pay for the people reporting to this role. I mentioned I might still be interested depending on growth opportunities. Then they asked why I'd be a good fit. After I answered, the recruiter said that was all they had and asked if I had questions. I had several prepared, but after they couldn't answer my first two, I decided to save the rest for a potential second interview, which was frustrating.
Confirmed questions3 questions
- Could you please go over your resume and experience with me?
- What is the salary you are looking for?
- What makes you a good fit for this position?
Convergys
Team Leader
Lead Average Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite
Interview formats
Behavioral Technical
The interview heavily features STAR questions, so be ready to structure your answers using Situation, Task, Action, and Result. Make sure to clearly delineate each part of your answer so the interviewer can follow your progression from one section to the next. They asked about handling conflict, coaching for performance and follow-up, coaching diverse individuals to a common goal with different methods, managing multiple concurrent tasks, and disagreeing with a manager's instruction.
Confirmed questions5 questions
- Can you describe a situation where you faced conflict?
- Tell me about a time you coached someone to improve their performance and how you tracked their progress.
- Share an example of coaching different people to achieve the same goal, but using varied techniques for each.
Convergys Team Leader Interview Questions
Quoted word for word from Convergys interview reports.
“When would you have to tell an agent 'no' with no exceptions?”
Read reports →“How would you go about disciplining an agent?”
Read reports →“Share an example of coaching different people to achieve the same goal, but using varied techniques for each.”
Read reports →“How would you coach an agent who isn't hitting a particular metric?”
Read reports →“If an employee isn't improving after weeks of coaching with your current plan, what would you do differently?”
Read report →“What is the salary you are looking for?”
Read report →“How do you keep your agents motivated?”
Read report →“How would you explain to someone who was rejected for a role you got, despite them having more training but less seniority?”
Read report →“Since I was applying for a sales account, could you sell us something?”
Read report →Formats, difficulty and experience
Across all 14 Convergys interview reports.