Convergys Technical Support Engineer Interview Questions
& Process

There were a total of 3 rounds before the HR round. The interview process was very well managed and all the rounds were conducted on the same day. Overall, the interview process went smoothly. The rounds included a Written Test, Technical Round 1 (Senior level), Technical Round 2 (Group Panel), and an HR Round.

It was rather quick and I kinda of had whiplash. Definitely not a bad thing. I went first to the open interviews which was about 30-45 min. First you fill out your information and they give you a short 10 question quiz then they call you and do a interview in the same room that everyone is in while like 5 or 6 other interviewers are interviewing others so it was kind of hard to hear. Other than that it only took like 10 min. They then scheduled me for a second interview which was the next day. At the second interview before I interviewed with the interviewer they made me do a typing test on Typingtest.com . They said I could take as many times as wanted but i only had to take it once. I needed to get 35 wpm on their 1-min test. I just chose the first test on there. The lady then interviewed me. Basically said if i had anything that would conflict with the job, told me hours, and then did this thing with a phone and made sure i know how to use it( go to settings, turn on/off wifi, how do i do airplane mode, where is this found, how do you check storage) basic stuff. Then she did a roleplay call with me acting like a customer calling in saying that they could not access internet and i basically told her to turn it on and to sign in to public wifi. After that She then extended the position to me and told me the project I would be working with and made me sign a non disclosure agreement for the project then filled out other information.

The interview was at the client site, typically with a Technical Support Manager and a Senior Support Engineer. The questions are usually straightforward, requiring basic knowledge of Windows administration, networking, and simple Unix commands. My interview deviated a bit from the norm, as I spoke with the Senior Technical Operations Manager, a Senior Support Engineer, and a Technical Support Manager. We chatted casually about past roles, and the atmosphere was friendly. Thankfully, it wasn't at Convergys' main office, or I might have passed on the job. Generally, the people were great and the interview content wasn't challenging.