Convergys Customer Support Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 14 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Convergys.
Convergys
Call Center Agent
Entry Easy Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen Background check Offer
Interview formats
Technical Behavioral
The hiring process was pretty simple. I filled out an application online and was called in for what I thought was an interview. I had a couple of tests to take on a computer in the recruiting office. I was called back a couple of days later for a second interview at which time I spoke with a recruiter that asked pretty general questions.
Confirmed questions1 question
- Were there any questions that were really difficult or unexpected?
Convergys
Call Center Agent
Entry Difficult Positive experience No offer 5 rounds
Interview process
Recruiter call Take home Technical screen Onsite Background check Offer
Interview formats
Behavioral Technical Other
First I had a phone interview where I had to talk about a movie I liked for at least 5 sentences. After that, they told me to come back the next day to drop off my resume and take some tests. I remember taking two computer tests and a written test that covered computer skills, how I'd handle situations, and personal questions. After passing the tests, I was scheduled for a final interview. Although I didn't pass the final interview, they offered me a free 10-day communication skills training. After the training, I'll get another chance for a final interview with Convergys.
Confirmed questions1 question
- Could you discuss the pros and cons of being a call center agent?
Convergys
Call Center Agent
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Offer
Interview formats
Behavioral
They just asked general questions like if I have experience handling situations. There was a phone interview, since the job is on the phone, to see if I could verbally connect with the interviewer. Appearance doesnt matter. I got an offer at the end. They asked both short and long answer questions.
Confirmed questions1 question
- How effectively do you manage stressful situations?
Convergys Customer Support Interview Questions
Quoted word for word from Convergys interview reports.
“Explain to a caller how to check the cables on a DVD player and TV if they are not plugged in correctly.”
Read reports →“Could you discuss the pros and cons of being a call center agent?”
Read reports →“Tell me about your last weekend.”
Read reports →“How would you manage an irate customer?”
Read reports →“How effectively do you manage stressful situations?”
Read report →“Were there any questions that were really difficult or unexpected?”
Read report →“Have you ever been a part of a team before?”
Read report →“Tell me about a time you had to be patient with a difficult customer in a previous role.”
Read report →“Have you ever worked towards targets before?”
Read report →Formats, difficulty and experience
Across all 14 Convergys interview reports.