
Virgin Media Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 431 interview experiences · FREE TO READ
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30 roles · 431 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Virgin Media.
Sales/Fraud
The initial video interview was alright, but the subsequent in-person interview felt pretty intense, especially with two interviewers present. The role-play part was okay, though. I was initially told I'd get detailed feedback after the process, but ended up just getting a generic email with none. It’s a bummer because it doesn't seem like they followed through on what they said.
- What are your motivations for wanting this particular position.
Store Manager
The interview process was very disappointing. I was asked for salary expectations upfront on the application. Then I had to do a long assessment, including a personality test and competency scenarios, which took over an hour. After not hearing back for days, I followed up and was told my salary expectations were too high, which they should have known from the start. They then suggested I apply for an advisor role, even though I manage 85 people internationally and have a UK team, plus I'm doing a Level 5 leadership qualification. It felt like they didn't properly review my application, which is a bad candidate experience and a waste of time.
No confirmed questions were included in this interview report.
Customer Advisor
Applied online, did some skill tests, then they called to chat about my past jobs. Recruiter liked me, so they set up the next interview right then on the phone. Next up was a face-to-face chat that lasted 30 mins to an hour. We did some light chatting to get to know me, then they asked about stuff I'd dealt with before in my career. They sent a good amount of info beforehand on how to get ready and what to expect. (kinda upset I didn't get it )
- Can you share examples of situations you've encountered in your career, using the STAR method?
Finance Graduate
The interview process kicked off with a phone call handled by an external recruitment agency. They asked around 14 situational questions, which didn't really relate to the job or the company itself. It felt more like a customer service call than a dialogue, as the person on the other end was just reading from a script and couldn't answer any questions about the scheme or the company. From this initial call, about 40 people were invited to an assessment center for the finance scheme. This group was split over two days, and they planned to hire only 6 out of the 40. Interestingly, only about 6 or 7 women were in this group of 40. Overall, the assessment center wasn't what I expected and was quite a letdown. A big part of this disappointment was that neither the initial phone call nor the assessment center asked fundamental questions like 'why do you want to work for us', 'why do you want to do this scheme', or even 'what are your strengths and weaknesses'. Instead, they asked generic corporate questions like 'failure is failure, do you agree or disagree?'. So, doing research on the company beforehand wasn't really necessary. If I'd known this, I wouldn't have wasted time practicing stats on their ESG or revenue figures. Honestly, just showing up unprepared might be the best approach. Although they claim to welcome applicants from all degree backgrounds, most attendees had degrees in finance, accounting, physics, or engineering. Those who didn't have a STEM background found it challenging, especially with the individual presentation component. This involved a 45-minute task of analyzing financial reports and presenting a synopsis. The group project was more engaging, probably the most enjoyable part. In groups of four, we were in a meeting room, tasked with hypothetically acquiring a small broadband company. We were given four companies with their financial statements to choose from and then had to present our choice to two professionals who listened to our group's debate for about half an hour. Some key things to note: the first rotation is in Bradford, which is unique to this scheme and separates finance grads from others. The entire first year focuses on management accounting. There's a signing bonus, but if you leave the scheme within 6 months early, you have to repay the whole amount; leaving a year early means repaying half. You don't receive the signing bonus until after you've started, so it can't be used for things like a flat deposit. By the end of the assessment day, I realized this scheme wasn't for me, regardless of an offer. While 'finance' sounds broad, this scheme is essentially an accounting program, and you need to be genuinely okay with that. On a positive note, the assessment center campus/office is fantastic and modern, one of the best I've seen. The company culture feels down-to-earth and normal, possibly because it's outside London. They also don't just recruit from top Russell Group universities; about 60% of attendees weren't from those universities, so don't be deterred if you didn't attend a top-tier uni. The professionals who spoke at the beginning were inspiring and seemed genuinely invested in our success. The scheme requires completing CIMA Level 7 qualifications, with small pay raises for each level passed. However, a current grad mentioned that if you fail an exam, you have to pay for the resit, which can be hundreds of pounds, especially at higher levels. Remember, this review is subjective, so take it with a grain of salt.
- How crucial is motivation for reaching your goals?
- Do you agree or disagree with the statement that failure is failure?
- What makes you want to join our company?
Virgin Media Interview Questions
Quoted word for word from Virgin Media interview reports.
“Can you write a SQL query using date ranges to count the number of events that occurred within specific timeframes?”
Read reports →“What steps would you take if you observed sexual harassment occurring in the workplace?”
Read reports →“What would you do if you saw a colleague driving past not wearing their PPE, like a high-vis jacket?”
Read reports →“Given a situation where an accident destroyed a street switchboard, contractors are dispatched but the area loses internet, would you work late?”
Read reports →“What strategies should the company prioritize, and how do these strategies compare to those of its competitors?”
Read report →“If you were appointed the new CEO of Virgin Media, what would be your primary focus?”
Read report →“If your boss were out of town on vacation, how would you handle needing to ask a question?”
Read report →“What would you do if a customer called with a broadband issue and no one, not even a manager, could help them? What would you tell the customer?”
Read report →“How would you handle an angry customer trying to cancel their Virgin contract, aiming to retain them?”
Read report →Formats, difficulty and experience
Across all 431 Virgin Media interview reports.