Virgin Media Field / Application Engineer Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Virgin Media.
Virgin Media
Field Service Engineer
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen Panel Background check Offer
Interview formats
Behavioral Technical
The interview process felt surprisingly disorganized for a large company like Virgin. It started with a phone interview that went smoothly, with the interviewer being professional and knowledgeable. However, the second interview, which happened weeks later, was a chaotic multi-stage web interview. The interviewers didn't seem very professional; one had his cat wandering around during the interview, and then experienced technical difficulties with audio during a timed assessment. There were also random shifts between virtual rooms, confused Virgin Media staff popping in and out, and it felt like nobody was really in charge. This left me disappointed, as Virgin presents itself as innovative but struggled with a basic web interview. I also noticed that despite the job ad saying 'no previous experience necessary,' many candidates I spoke to had significant industry experience, making me feel like my time was wasted. After being told I was unsuccessful, the feedback I eventually received was filled with condescending corporate jargon, which made me feel I'd had a lucky escape.
Confirmed questions2 questions
- Tell me about a time when... (using STAR format)
- Are there any competency questions you'd like to ask?
Virgin Media
Field Service Engineer
Mid Easy Positive experience Accept offer 3 rounds
Interview process
Presentation Technical screen Recruiter call
Interview formats
Presentation Technical Behavioral
The interview process involved a 5-minute PowerPoint presentation, followed by a math test that was very easy, and then a normal interview with about 7 questions. Overall, the atmosphere was very laid back and the people were great. I'd recommend this opportunity to anyone. This description is now around 50 words.
Confirmed questions1 question
- How would you handle a challenging customer?
Virgin Media
Field Engineer
Entry Average Positive experience Decline offer 3 rounds
Interview process
Group Technical screen Onsite
Interview formats
Group Technical Other
I had to travel about an hour and a half to get to the interview, which was in stages. It started off with a group exercise where we had to find a way of stopping an egg from cracking with some basic products. After that, I had an interview with standard questions. Finally, there was a practical test where I had to fit an F head onto a cable, though I was shown how to do it beforehand.
Confirmed questions1 question
- Can you tell me what differentiates Virgin from its competitors?
Virgin Media Field / Application Engineer Interview Questions
Quoted word for word from Virgin Media interview reports.
“Can you explain the TCP/IP protocol?”
Read reports →“Can you tell me what differentiates Virgin from its competitors?”
Read reports →“Imagine you're late for a customer's appointment, and they're upset because they missed a friend. The house is messy with kids and toys around the TV you're there to fix. How would you handle this situation, show empathy, and build rapport?”
Read reports →“What are your general knowledge on Network security?”
Read reports →“Why did you pick Virgin over other major companies in the field engineer sector?”
Read report →“What about working for Virgin interests you?”
Read report →“How would you handle a challenging customer?”
Read report →“Describe a time you faced pressure and needed to find a solution.”
Read report →“Are there any competency questions you'd like to ask?”
Read report →Formats, difficulty and experience
Across all 7 Virgin Media interview reports.