Morrisons Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 673 interview experiences · FREE TO READ
Which role are you interviewing for?
30 roles · 673 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Morrisons.
Morrisons
Marketing Specialist
Entry Easy Positive experience Decline offer 2 rounds
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral
The interview process was pretty chill and simple, no assignments needed, which is pretty wild for marketing jobs nowadays. They made a quick decision and kept in touch well. I turned down the offer though because they wouldn't be flexible about coming into the office on certain days.
Confirmed questions5 questions
- Can you share an example of a general work-related situation you encountered and how you handled it?
- Tell me about a general situation you experienced and how you dealt with it.
- Describe a general circumstance you encountered and how you managed it.
Morrisons
Customer Assistant
Entry Average Negative experience Decline offer 1 round
Interview process
Recruiter call Offer
Interview formats
Behavioral
The interview process was disorganized, as no one was expecting me when I arrived. After a short wait, a staff member conducted an interview, but they couldn't provide details about the job like pay, hours, or contract duration due to poor planning. Later, I received an automated offer email without any mention of the interview or an apology. To top it off, they scheduled an induction during a time I had explicitly stated I was unavailable. It felt like a waste of time.
Confirmed questions1 question
- Can you describe a successful team experience and what contributed to its success?
Morrisons
Checkout Assistant
Entry Average Neutral experience Accept offer 1 round
Interview process
Recruiter call Recruiter call Recruiter call
Interview formats
Behavioral Behavioral Behavioral
It was a simple interview process, a bit disorganized but the staff were lovely. If you understand retail and the importance of putting the customer first, that's what they want to hear. The interview itself was quite relaxed, but it did feel a bit chaotic because the manager was juggling about four other tasks while interviewing me.
Confirmed questions1 question
- Can you tell me what customer service means to you?
Morrisons
Online Shopper
Entry Average Positive experience Accept offer 1 round
Interview process
Group Presentation
Interview formats
Group Presentation
It was a group interview with about 10 people. We all introduced ourselves and did some group activities. In pairs, we chose an item and had to advertise it to the interviewers. We also worked in groups on a task to protect an egg from a fall from head-height using only a toilet roll and some straws.
Confirmed questions2 questions
- Can you tell us your availability?
- What are your shirt sizes?
Morrisons Interview Questions
Quoted word for word from Morrisons interview reports.
“A customer returned £2 cream donuts saying they weren't fresh, showing a receipt. Would you give them a refund?”
Read reports →“What would you do if a customer wants to return an item but only has the receipt and not the product?”
Read reports →“What's the biggest reason a customer might decide not to return to a store?”
Read reports →“What would you recommend to a customer looking for items to go with a BBQ?”
Read reports →“Given a property with 70% average occupancy at ₹5000 per night, what's your strategy for deciding whether to adjust the price up or down?”
Read report →“What would you do if a regular customer came in the day after buying a food item to complain that it was stale?”
Read report →“How would you handle a customer who complains about stale doughnuts (£2) and has a receipt but not the actual item?”
Read report →“What would you do if a regular customer who buys cream and jam pastries every week claims they're stale and doesn't have a receipt?”
Read report →“Have you ever shopped at Morrisons before and if so, what do you like about it?”
Read report →Formats, difficulty and experience
Across all 673 Morrisons interview reports.