Morrisons Customer Assistant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 188 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Morrisons.
Morrisons
Customer Assistant
Entry Easy Neutral experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
It was a pretty chill interview. They asked me about my past jobs and specifically about my customer service background. We also talked about my availability and if I had any limitations on working days. The job itself was explained to me, along with details about health and safety, the training process, and the policy on sickness.
Confirmed questions4 questions
- What days/times are you available to work and do you have any limitations?
- Can you tell me about your past work experience?
- What experience do you have in customer service?
Morrisons
Customer Assistant
Entry Average Negative experience Decline offer 1 round
Interview process
Recruiter call Offer
Interview formats
Behavioral
The interview process was disorganized, as no one was expecting me when I arrived. After a short wait, a staff member conducted an interview, but they couldn't provide details about the job like pay, hours, or contract duration due to poor planning. Later, I received an automated offer email without any mention of the interview or an apology. To top it off, they scheduled an induction during a time I had explicitly stated I was unavailable. It felt like a waste of time.
Confirmed questions1 question
- Can you describe a successful team experience and what contributed to its success?
Morrisons
Customer Assistant
Entry Easy Positive experience Decline offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral
Easy, smooth process. Lovely interviewer who really put me at ease, felt more like a conversation than an interview. Heard back just under a week after the interview. However, I applied for the Replenishment role but was interviewed for (and then offered) an Online role, which involved 4am starts. This hadn’t been outlined in the job description, else I wouldn’t have initially applied. This meant I have had to decline the job offer as it wasn’t in line with my original application. I was also asked in the interview about my preferred hours and availability, despite clearly outlining this in a detailed table in my application.
Confirmed questions5 questions
- Can you tell me about yourself and your current situation?
- What attracts you to working for Morrison’s?
- Describe a moment you felt particularly proud.
Morrisons Customer Assistant Interview Questions
Quoted word for word from Morrisons interview reports.
“A customer returned £2 cream donuts saying they weren't fresh, showing a receipt. Would you give them a refund?”
Read reports →“What would you do if a customer wanted to return stale doughnuts with a receipt but without the product?”
Read reports →“What would you do if a customer wants to return an item but only has the receipt and not the product?”
Read reports →“A regular customer wants to return stale food but they have the receipt but not the item, how would you handle this?”
Read reports →“What would you do if a regular customer who buys cream and jam pastries every week claims they're stale and doesn't have a receipt?”
Read report →“What would you do and offer if a regular customer returned donuts, saying they weren't as good as usual?”
Read report →“What would you do if you saw two colleagues being racially or homophobically abusive to each other?”
Read report →“What would you do if a customer asked you for the location of a specific baking item?”
Read report →“What would you do if a customer said they are planning a birthday party and would like assistance?”
Read report →Formats, difficulty and experience
Across all 188 Morrisons interview reports.