Morrisons Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 33 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Morrisons.
Morrisons
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Technical
I applied on the website and filled out a questionnaire. Then I had an in-person interview where we talked about what I'm interested in and why I applied. We also discussed my flexibility and if I'm open to working different kinds of roles. They asked some questions about my future goals, but mostly it was about tasks, like how I'd deal with conflict and examples of my past work.
Confirmed questions3 questions
- Tell me about a situation where you exceeded expectations to provide great customer service.
- Describe a time you went the extra mile for a customer.
- When have you delivered exceptional customer service beyond what was required?
Morrisons
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Take home Recruiter call Onsite
Interview formats
Behavioral Case
I applied for a customer service position and first had to complete a scenario-based test. Shortly after, I was invited for an interview with two managers: the team leader of the group I'd join and the department head. Just as I arrived, I was told the role was for processing online grocery orders for Amazon, and that even though the ad was on Morrisons' site, I'd technically be an Amazon employee. The interview felt more like a relaxed chat than a formal interview, lasting about 30 minutes.
Confirmed questions8 questions
- Can you introduce yourself, covering your hobbies and interests?
- Walk me through your previous work experience.
- What would you consider your greatest accomplishment?
Morrisons
Customer Service Representative
Entry Easy Neutral experience No offer 2 rounds
Interview process
Group Presentation Background check
Interview formats
Group Presentation Behavioral
I've had two Morrisons Assessments at different stores within 3 weeks. One assessment didn't include a manager interview, but the other did. So it seems like stores can have their own recruitment policies. The assessment itself was pretty standard. It involved introducing myself, working with another candidate, or working with a group of candidates while being watched by a Morrisons colleague and the Store Manager. Both assessments had an activity where we had to describe why a specific Morrisons product is great to the other candidates.
Confirmed questions1 question
- What does good customer service mean to you?
Morrisons Customer Support Representative Interview Questions
Quoted word for word from Morrisons interview reports.
“What does good customer service mean to you?”
Read reports →“How would you prioritize between Amazon and Morrison if faced with a choice?”
Read reports →“What benefits and perks does Morrisons offer that appeal to you?”
Read reports →“What would you do if a customer had to wait 30 minutes because you were busy with someone else?”
Read reports →“What would you do if a customer wanted to complain about a specific team member?”
Read report →“Imagine assisting a visually impaired customer who needs a specific item; how would you help them?”
Read report →“What are some examples of excellent customer service?”
Read report →“Can you tell me when you are available to start, including the date and time?”
Read report →“Can you tell me about your understanding of Morrisons' policies?”
Read report →Formats, difficulty and experience
Across all 33 Morrisons interview reports.