The Zappos Family Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 357 interview experiences · FREE TO READ
Which role are you interviewing for?
30 roles · 357 reportsCandidate interview experiences
First-hand accounts from people who interviewed at The Zappos Family.
The Zappos Family
Client Service Associate
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral
I had an interview with 2 managers who were really friendly. They asked me some great questions about how I approach servicing customers. They really emphasized the company culture, saying it's very welcoming, and they even shared why they chose my application.
Confirmed questions1 question
- How do you ensure customers feel welcome and prepared for assistance?
The Zappos Family
Technical Project Manager
Senior Average Neutral experience No offer 5 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite Panel
Interview formats
Behavioral Technical
I had multiple interactions with the talent recruiter, and they were very professional, responsive, and helpful with timely follow-ups and answers. The interview with the hiring manager went well, as did the technical panel. However, I didn't feel a strong connection with the director during the fourth interview. I noticed everyone I interacted with was significantly younger than me, and I wonder if this difference in experience levels contributed to that disconnect.
Confirmed questions1 question
- Have you worked as a TPM or in any PM role with technical abilities in the SDLC?
The Zappos Family
Frontend Engineer
Entry Average Positive experience No offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Coding Technical
I got contacted by a recruiter on LinkedIn and had a quick 20-minute call. After that, they scheduled an hour-long video interview for two days later. The first half involved me talking about a past experience and how I handled it, followed by a coding challenge to create a tabbed web component. A few days after that, I had a three-hour panel interview with several developers. They asked more experience-based questions and then gave me coding challenges, including button manipulation, backend calls/routes, and building a carousel from scratch with vanilla JavaScript, HTML, and CSS. Although I didn't get the role after a few days, the interviewers were really nice and the atmosphere was chill. I learned a lot about my own skills and where I need to improve. It looks like a great company, and whoever gets an offer there will be lucky.
Confirmed questions3 questions
- Implement button states when making an API call.
- Explain backend routes that interact with a database.
- Create a carousel using only vanilla JavaScript, HTML, and CSS.
The Zappos Family
Procurement Analyst
Entry Easy Neutral experience No offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
I had an initial chat with the recruiter. Then, the hiring manager called me for a phone interview. After that, I went onsite for a two-part interview. First, I met with the hiring manager alone. Then, I had an interview with two other people, one of whom was a Sr. Analyst and the other was the head of Operations. The interview went well overall, though the hiring manager seemed a bit down about the job and the company's systems and processes. She even apologized for being negative and made a comment about my resume format, which I thought was unnecessary. Given how positive Zappos is supposed to be, I was surprised by the attitude, especially since I was excited about the possibility of working there and even considered a pay cut. I could tell she wasn't going to be my manager. I hope the person who got the job is successful! They asked some questions, like 'what would your fight song be', to try and keep up Zappos' culture vibe. But honestly, I didn't really feel that from most people I met. It felt a bit formal and old-fashioned, not the unique and embracing culture I expected.
Confirmed questions2 questions
- If you had a horse in the Ky Derby, what would you name it?
- Standard business and experience questions were also asked.
The Zappos Family Interview Questions
Quoted word for word from The Zappos Family interview reports.
“Given an integer N, find the smallest "zero-one" integer S that is a multiple of N. A "zero-one" integer is one whose base-ten representation only includes zeros and ones. We are guaranteed that such an S always exists for any N. Constraints: 0 < N < 100,000. For example, if N=4, the output should be 100.”
Read reports →“Besides using a brick as a door stop or to build a house, what are two other ways you could use it?”
Read reports →“How would you search for a character in a string and then split the string using that character?”
Read reports →“If a song were to play every time you entered a room, what would your theme song be?”
Read reports →“What 2 items would you bring if you were stranded on an island?”
Read report →“Who would you choose to have lunch with, if you could pick any two people, living or deceased?”
Read report →“Given a budget of a few hundred dollars, what kind of party would you plan?”
Read report →“Imagine being stranded on a deserted island; what two items would you choose to bring with you?”
Read report →“If you were stranded alone on an island, what two items would you choose to have with you?”
Read report →Formats, difficulty and experience
Across all 357 The Zappos Family interview reports.