Goodwill Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 854 interview experiences · FREE TO READ
Which role are you interviewing for?
30 roles · 854 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Goodwill.
Goodwill
Software Engineer
Mid Easy Positive experience No offer 3 rounds
Interview process
Recruiter call Take home Technical screen Onsite
Interview formats
Behavioral Technical Coding
This is a very engineering-focused interview process, not so much about putting on a show. People usually say it's respectful and not too stressful. It starts with a chat about your experience and how you like to work. Then, there's a take-home assignment that's like real product work, not just random algorithm stuff. Technical chats are about code quality, why you made certain choices, and how easy it will be to maintain the code later on. The interviewers actually want to know how and why you think, not just to trick you. It's a long and picky process that's good for engineers who care about good craftsmanship, clear code, and polished products. It feels more like working together than being tested.
Confirmed questions1 question
- Could you discuss your projects and explain their relevance to this role?
Goodwill
Learning Specialist
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Presentation Background check
Interview formats
Presentation Behavioral
After applying, the job I wanted was put on hold. A few months later, I got contacted for an interview. I was told to make a powerpoint presentation about why I was a good fit for the job, but I didn't get any specific instructions. The interview itself was okay, and I thought the questions were fine. They didn't seem to know anything about the presentation. I told them I made it using Canva with all the extra features. They just silently watched me present. They seemed upset about something. They asked what I was supposed to prepare, which was weird because I thought their recruiting team would know what they were asking candidates to do. Then, weeks of silence followed by a generic rejection. It was a terrible and rude experience.
Confirmed questions1 question
- What are your strategies for working with marginalized groups?
Goodwill
Sales Associate
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
The interview process felt hurried and not very well thought out. The person interviewing me didn't seem genuinely interested in learning about me as a candidate; it was more like they were just going through a checklist. Some of the questions felt a bit condescending, as if they were questioning my responses instead of engaging with them. Rather than being a conversation, it felt like a one-sided and slightly dismissive experience, which made the whole thing awkward. Even the second interviewer seemed uncomfortable!
Confirmed questions2 questions
- Regarding working with people from different backgrounds, can you share if you've worked with individuals from other countries?
- Could you offer more examples of your experience working with people from diverse backgrounds?
Goodwill
Goods Flow Co-worker
Entry Easy Positive experience Decline offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
Working here has been a truly remarkable experience overall. I've found the supportive environment to be incredibly conducive to both personal and professional growth. The opportunities for learning and development are readily available and greatly appreciated. Furthermore, the collaborative spirit among colleagues makes each day enjoyable and productive. I am grateful for the positive atmosphere and the chance to contribute.
Confirmed questions2 questions
- Tell me about the culture and what opportunities are available.
- What are your thoughts on salary expectations?
Goodwill Interview Questions
Quoted word for word from Goodwill interview reports.
“How would you manage a situation where a customer is causing a scene, threatening others, and won't leave the store?”
Read reports →“Would you be willing to clean a changing room if a customer had used it as a restroom?”
Read reports →“What action would you take if a customer swore at you?”
Read reports →“Can you tell me what you know about Goodwill and its mission?”
Read reports →“Describe how you would respond if a customer were to steal an item.”
Read report →“How would you approach greeting a customer who is unhappy about a purchase?”
Read report →“What actions would you take if you suspected an employee was being dishonest?”
Read report →“Can you share what you consider the key to effective time management?”
Read report →“How do you collaborate with people who have different viewpoints than you?”
Read report →Formats, difficulty and experience
Across all 854 Goodwill interview reports.