Goodwill Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 67 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Goodwill.
Goodwill
Manager
Manager Easy Positive experience No offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Presentation
You'll be working with the Outpatients Department team, making sure the admin is running smoothly. Your job is to be the first point of contact and be super helpful. You'll need to book follow-up appointments, handle discharges to the GP, and manage waiting lists. Using the Trust Patient Access System (PAS) is key for processing patient info and appointments. Remember, treating patients and their data with respect, discretion, and confidentiality is a must, following the Trust Information Governance Policy and Data Protection Act.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Goodwill
Assistant Manager
Mid Average Neutral experience No offer 1 round
Interview process
Recruiter call Phone screen Background check
Interview formats
Behavioral Technical
I applied online and then got an email for an interview. The store manager was really nice and brought in the regional manager for a video call to speed things up. They both asked some challenging but good questions. After the video call, the manager told me more about the store's operations and the job hours. She had me fill out a background check form just in case they decided to move forward. She said she'd let me know either way, but I haven't heard back.
Confirmed questions4 questions
- Can you tell me how many people you managed in your previous management role?
- Do you have experience with handling cash and making bank deposits, and do you have reliable transportation for bank runs?
- How would you manage a situation where a customer is causing a scene, threatening others, and won't leave the store?
Goodwill
Case Manager
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
The first interview went fine. Got a call for a second one a few days later, no problem. I go to the second interview and am greeted on a practically empty floor and no one asks if they can assist. So I'm just standing there...waiting. Eventually I'm greeted by the woman that interviewed me the first time and then I meet her boss, whom is quite rude and even goes as far as to tell me during the interview, that "they dont like to hire from outside of the agency". I took that as my cue I wasn't getting the job. Not a problem at all because when I saw how rude management was, I no longer was interested. Thank you for not hiring me.
Confirmed questions1 question
- Rude interviewer
Goodwill Manager Interview Questions
Quoted word for word from Goodwill interview reports.
“How would you manage a situation where a customer is causing a scene, threatening others, and won't leave the store?”
Read reports →“Beyond the retail stores, what do you know about Goodwill Industries?”
Read reports →“Would you be willing to clean a changing room if a customer had used it as a restroom?”
Read reports →“What kitchen appliance would you liken yourself to, and why?”
Read reports →“What potential improvements did you notice in this store upon your initial observation?”
Read report →“How would you approach reviewing our store's processes and layout?”
Read report →“What is your willingness to travel for the role?”
Read report →“How would you address the current situation in this store?”
Read report →“How would you handle a situation where an employee challenges you in front of customers?”
Read report →Formats, difficulty and experience
Across all 67 Goodwill interview reports.