Goodwill Retail Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 88 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Goodwill.
Goodwill
Cashier
Entry Easy Positive experience Decline offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
The process was pretty straight forward. I was asked a few questions, talked about my experience, and got to ask any clarification questions I had. It was a good experience even though I didn't end up taking the role.
Confirmed questions1 question
- Have you worked in customer service or retail before?
Goodwill
Store Associate
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview was very informal. It was set up for several candidates with several interviewers, but it ended up being one-on-one because the other candidates didn't show up and the other interviewers were unavailable. They didn't give much detail about the job, mostly asking about my experience. I didn't get a reply afterward.
Confirmed questions1 question
- Can you describe your past experience?
Goodwill
Cashier
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call Phone screen Background check
Interview formats
Behavioral
The store manager was on vacation but called me from his personal cell phone. He didn't share his full name or the company name, which was unprofessional. The interview was scheduled for 9am, but the interviewer wasn't there on time. I was interviewed by someone else. During the interview, there were four interruptions, two from in-house employees and two phone calls. My interviewer got distracted after each interruption, lost her place, and overlooked my answers. She did say I'd be a great fit and, even though I applied for one role, she offered me another based on my past experience.
Confirmed questions6 questions
- Can you tell me about yourself?
- What contributions can you make to our company?
- What makes you a suitable candidate for this position?
Goodwill Retail Associate Interview Questions
Quoted word for word from Goodwill interview reports.
“Imagine the store loses power while you're in the middle of a transaction. If the customer's total was $4.82 and they paid with a $20 bill, how much change would you provide?”
Read reports →“Who would you choose to be if you could be anyone else for a day?”
Read reports →“What would you do if a customer pointed out an item had no price tag?”
Read reports →“When asked If I saw someone trying to steal what would i do”
Read reports →“Can you share a humorous anecdote from your time teaching in South Korea?”
Read report →“Can you explain the R.I.S.E acronym used by Goodwill, including what each letter like Respect and Integrity stands for?”
Read report →“What would you do if you observed a coworker not contributing their fair share?”
Read report →“Can you share an instance of when an upset customer came in and then left happy?”
Read report →“Can you describe a time when a customer left happy and with a good attitude?”
Read report →Formats, difficulty and experience
Across all 88 Goodwill interview reports.