Goodwill Store Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 43 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Goodwill.
Goodwill
Store Manager
Manager Easy Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Offer
Interview formats
Behavioral Technical
The interview process was lengthy. You'll have three separate interviews with three different people. The first chat is a 30-minute initial screening where they want to know your skills and how they fit the job. Next, you'll talk to a Store Manager with a lot of company experience. Their goal is to pick the best candidates. They'll ask questions to see if you can handle the demanding nature of the job and have the patience to do well. This is important because the store's success depends on it. Lastly, you'll meet with a Director of Store Operations, who could be your future boss. Try to match their personality. During this meeting, they'll check if your stories line up with what you told others. If they keep asking you to go into more detail, it's not going well. If you pass, you'll get a job offer, and your start date will be set a few weeks later.
Confirmed questions2 questions
- Tell me about a time you went above and beyond for a customer. What exactly did you do, and what happened as a result?
- Describe a situation where you provided exceptional customer service, detailing your specific actions and the outcome.
Goodwill
Store Manager
Mid Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Background check
Interview formats
Behavioral Technical
I saw a job fair posting online and went to the job fair. After signing in, I was asked to fill out an application. Once called, I had my first interview with a store manager from a different location. After that, I was interviewed by the district manager who seemed impressed and said I'd hear back in 3 days. It took two weeks, and when I called her, she was agitated, which was unprofessional.
Confirmed questions1 question
- How would you deal with an employee who is acting rudely?
Goodwill
Store Manager
Manager Difficult Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Panel
Interview formats
Behavioral Technical
It began with a brief phone screening. The second interview was with the Store Manager and was quite straightforward. Following that, I met with the Store Manager and District Manager, where the questions became a bit more challenging. I then received a call for a third interview, which involved meeting eight people for the final round. This group consisted of senior leaders from the main office. Walking in and seeing so many people ready to interview me was intimidating at first, but they were all very friendly and put me at ease. The interview lasted about 45 minutes, and I had to answer questions from everyone present. I was very relieved when it concluded.
Confirmed questions1 question
- Can you share an instance where you successfully managed a difficult employee and resolved the challenges with them?
Goodwill Store Manager Interview Questions
Quoted word for word from Goodwill interview reports.
“Looking back on your life on your 80th birthday, what accomplishments, memories, and dreams do you hope will be most cherished?”
Read reports →“Share an important life lesson you've learned that you believe is valuable for others.”
Read reports →“What would your closest friend say about you, including the good, the bad, and the ugly?”
Read reports →“What would you do if you observed a coworker or customer shoplifting?”
Read reports →“If an employee got injured on the job, what actions would you take?”
Read report →“How would you deal with an employee who is acting rudely?”
Read report →“Are you able to state if you have ever been convicted of a crime?”
Read report →“Can you introduce yourself, tell us where you're from, and what you aspired to be as a child?”
Read report →“Managers at Goodwill are often expected to do the same tasks as their employees throughout the day. How do you feel about that?”
Read report →Formats, difficulty and experience
Across all 43 Goodwill interview reports.