EE Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 312 interview experiences · FREE TO READ
Which role are you interviewing for?
30 roles · 312 reportsCandidate interview experiences
First-hand accounts from people who interviewed at EE.
EE
Sales Assistant
Entry Difficult Negative experience No offer 3 rounds
Interview process
Recruiter call Onsite Presentation
Interview formats
Behavioral Presentation Group
The interview had three stages: A screening phone call, An "experience day", A final in-person interview. The phone call was robotic and hard to find any humanity in. They demeaningly ask you multiple times if you need disability assistance if you mess up a question. The experience day was 2 hours of walking around their offices. They say it's not part of the interview process but it's very clear that it is. You will be required to make a short talk with a group about a product. The final interview is an hour of call listening, followed by a short presentation about anything that you must prepare for, then some STAR questions. Expect the interviewers to treat you like a child the entire time.
Confirmed questions3 questions
- What have you learned about yourself?
- What about EE interests you?
- Can you tell us more about yourself?
EE
Customer Service Advisor
Entry Difficult Positive experience Accept offer 5 rounds
Interview process
Recruiter call Technical screen Phone screen Onsite Presentation
Interview formats
Technical Behavioral Presentation
First, an application. Second, a sepia AI interview with 5 online chat questions that gives you feedback. Third, a telephone interview to introduce the job, hours, etc., and ask more questions about you. Fourth, an in-person interview where they show you around, let you listen to some calls, and then have a formal interview with 3 parts: answering questions about the calls you heard, a presentation about something you're passionate about or something they might not know, and scenario questions.
Confirmed questions2 questions
- What were your observations from the calls, and what alternative actions might you have taken?
- What did you hear on the calls and would you have done anything different?
EE
Retail Associate
Entry Average Negative experience Decline offer 6 rounds
Interview process
Recruiter call Take home Presentation Onsite Background check Offer
Interview formats
Presentation Behavioral Technical
It was a long process: I applied online, then got invited to do some assessments. After that, I had to complete a video interview, and then was invited for an in-person interview at the store. I was asked to prepare a five-minute presentation for it. I did the interview and got offered the job! Then, I went in for a day at the store so we could both see if it was a good fit. I did that too, and they offered me the job again, saying the official offer would be emailed. That was three weeks ago and I haven't heard anything, even after emailing. I even stopped by the store and was told they'd contact me three days ago. So, I'm done waiting and have taken another job. Too bad, because the store manager and I got along great, and it seemed really professional until the end.
Confirmed questions2 questions
- You needed to prepare a presentation.
- Can you tell me about your past experiences? Also, what are your thoughts on sales attitude and approach?
EE
Sales Advisor
Entry Average Negative experience No offer 4 rounds
Interview process
Recruiter call Phone screen Presentation Onsite
Interview formats
Behavioral Presentation Other
The interview process was pretty quick, with a video call, a phone chat, and then an in-person meeting. The vibe was alright, but the last interview felt rushed, with rapid scenario questions that didn't give much room to explain. The presentation part was tight, only five minutes to prep and give it, which wasn't enough to really show what I can do. There was also a shop floor part where I had to help a customer and give product advice, which was good for showing the practical side. But honestly, the whole final stage felt like too much for a sales role and wasn't that revealing. Spending money on travel and then getting no feedback made it feel like a waste of time.
Confirmed questions1 question
- Tell me about a time you had to handle a challenging customer.
EE Interview Questions
Quoted word for word from EE interview reports.
“A father wants to purchase a phone for his son. How would you assist him with this decision?”
Read reports →“What action would you take if a customer was incorrectly charged more than they should have been for a subscription?”
Read reports →“What would you do if a customer's expected phone delivery hasn't arrived today, and they've been waiting in line?”
Read reports →“Imagine a call from an elderly person needing help connecting their mobile phone to their home broadband. How would you respond?”
Read reports →“Imagine you're a gym instructor. How would you handle a member trying to cancel their membership?”
Read report →“How would you manage a situation where a customer is upset because their bill is incorrect due to bundles and tariffs?”
Read report →“How would you address customer responses like 'I'm not sure' or 'I'll check with my husband first'?”
Read report →“Describe how you would attempt to sell a tablet to a customer who has just signed a contract for an additional £10 per month.”
Read report →“How would you convince a gym customer to stay with your company instead of switching to a competitor?”
Read report →Formats, difficulty and experience
Across all 312 EE interview reports.