EE Consultant Interview Questions
& Process

I applied online and did a personality/situation test. About two weeks later, I got a call asking if I was still interested, and then I had a phone interview with no prep time. On the day of the next stage, I was taken to a quiet room since the store was busy. I was given three scenarios to roleplay. First, a customer's bill is wrong because of bundles and tariffs, and they're upset. Second, a customer's phone delivery is late, and they've been waiting in line. Third, a customer got a contract and could get a tablet for an extra £10 monthly; I had to try and sell it. You get the scenario and 3 minutes to prep notes. Then came Section A, where a customer wants a new smartphone. I had 10 minutes to ask them questions about their life, phone needs, job, and family. Then, Section B was to pick a plan based on their answers, considering minutes, data, cost, and features. I had 5 minutes to prep for this. Be ready for customer objections. Listen for clues to help suggest phones. When you decide on a deal, explain its benefits and then the price. Stage 3 was a competency-based interview, but I didn't make it because my scores weren't high enough. The whole thing took about an hour for stages 1 and 2. Two people were observing, the store manager and regional manager. It was challenging but fun and showed me what the role involves. It's a good job if you're lively, outgoing, chatty, and have sales experience.

I applied online and had to do a multiple choice questionnaire. Then I got a random phone call which turned into a phone interview. After that, I was invited to an interview day at a hotel, where we did 4 activities. First was a 20-minute competency-based interview. Then, I had to give a presentation on a futuristic product I had to prepare for, using my laptop. They said there would be no questions, but there were a lot at the end. Next, we had an activity where we had to try and keep a gym member from leaving. We got info about our gym and a competitor and had 10 minutes to prep. I managed to offer a better deal for a double membership since the member had a partner. The last part was the most important: talking to a potential customer, figuring out what they needed, looking at the EE website for 10 minutes to find a solution, and then trying to sell it to them. They said we'd hear back in 3 working days, but it's been 2 weeks and I haven't heard anything. I checked the recruitment site, and the job is now listed as an apprenticeship for half the pay. Smart move by EE, total waste of my time.

I sent in my application online and had to do some online tests first. After I did well on those, a recruitment consultant from EE called me for a phone interview. It wasn't too hard, they asked things like 'Why EE?' and 'Why are you a good fit for this job?'. The consultant was really helpful and explained what the job would involve. Then, I had to go in for an in-store interview, which was quite challenging. You have to do a role-play exercise with three different scenarios. After that, there's a 'detective' part where you help a customer find a suitable phone by asking the right questions. Lastly, they asked about my past experience and if I was a good fit for the job. I think I did okay in this part, and the interviewers were pretty chill and friendly. I didn't get an offer, but I did ask for feedback. They said I did well overall, but my role-play wasn't as strong as my other parts, and I missed some details in that section that other people noticed. The whole experience was alright, but a bit nerve-wracking. Be ready for those quick thinking exercises because they surprised me.