EE Sales Consultant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 60 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at EE.
EE
Sales Advisor
Entry Average Negative experience No offer 4 rounds
Interview process
Recruiter call Phone screen Presentation Onsite
Interview formats
Behavioral Presentation Other
The interview process was pretty quick, with a video call, a phone chat, and then an in-person meeting. The vibe was alright, but the last interview felt rushed, with rapid scenario questions that didn't give much room to explain. The presentation part was tight, only five minutes to prep and give it, which wasn't enough to really show what I can do. There was also a shop floor part where I had to help a customer and give product advice, which was good for showing the practical side. But honestly, the whole final stage felt like too much for a sales role and wasn't that revealing. Spending money on travel and then getting no feedback made it feel like a waste of time.
Confirmed questions1 question
- Tell me about a time you had to handle a challenging customer.
EE
Sales Advisor
Entry Average Negative experience No offer 4 rounds
Interview process
Recruiter call Take home Phone screen Onsite
Interview formats
Behavioral Presentation Other
I first applied for the role on Indeed and then was sent an online assessment. A few days later, I got an email to schedule a "quick chat" on the phone. This call was about 15 minutes long. They asked me general questions like why I applied and what makes me suitable for the job. At the end of the call, they invited me for an in-person interview, which happened a few days after the phone call. The face-to-face interview lasted two hours. The first hour involved me observing an advisor taking calls. The second hour was the actual interview. I was asked beforehand to prepare a short presentation about either a skill I could teach or a new product for EE, but they didn't ask for the presentation, only briefly what I chose. Once they knew I was 19 (which isn't on my CV and wasn't asked before), their interest seemed to drop. They asked questions like "What would I find you doing on a Saturday night? Clubbing" and "What would you do if you had to work early on a Sunday morning?" even though I mentioned I live very close by. They also asked about the salary. I said it was fair and good for me personally after working in hospitality for 3 years, but they interpreted this as me not wanting to work towards sales targets because I'm not driven by money. It felt like I was being set up, and no answer was right. Besides these odd questions, it was a typical interview with questions about why I want to work there, what I'd bring to the role, and if I'd do anything differently from what I heard. I didn't get the job offer, finding out a few days later. I wouldn't recommend this experience because some questions felt strange and inappropriate.
Confirmed questions1 question
- What would you contribute to this position?
EE
Sales Advisor
Mid Average Positive experience Accept offer 3 rounds
Interview process
Take home Recruiter call Onsite
Interview formats
Technical Behavioral
It was a 3 stage interview process. Started with an online questionnaire which was quite challenging and had many questions to answer. After that, there were two face to face interviews. For the face to face interviews, just be yourself, a good personality is key to get through.
Confirmed questions1 question
- How would you approach answering customer inquiries that are frequently asked?
EE Sales Consultant Interview Questions
Quoted word for word from EE interview reports.
“Could you sell me the pen I'm holding in my hand?”
Read reports →“A father wants to purchase a phone for his son. How would you assist him with this decision?”
Read reports →“What mobile plan do you think would be best for me, and what's your reasoning?”
Read reports →“On a scale of 1 to 10, how would you rate EE's customer service and why?”
Read reports →“Describe what you thought was effective and ineffective in the three phone calls provided.”
Read report →“Imagine a customer contacts us unhappy about prices and says they've switched to a competitor. How would you handle that?”
Read report →“How do you translate customer requests into what's best for them?”
Read report →“What actions would you take in order to provide the upmost service for their broken phone? This customer also suffers from poor home broadband issues and has a child that will soon be going the secondary school. Can you go above and beyond to meet all the customers needs.”
Read report →“How do you ensure you deliver exceptional operational best practice, compliance, and standards in-store?”
Read report →Formats, difficulty and experience
Across all 60 EE interview reports.