EE Customer Support Consultant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 16 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at EE.
EE
Customer Service Advisor
Entry Difficult Positive experience Accept offer 5 rounds
Interview process
Recruiter call Technical screen Phone screen Onsite Presentation
Interview formats
Technical Behavioral Presentation
First, an application. Second, a sepia AI interview with 5 online chat questions that gives you feedback. Third, a telephone interview to introduce the job, hours, etc., and ask more questions about you. Fourth, an in-person interview where they show you around, let you listen to some calls, and then have a formal interview with 3 parts: answering questions about the calls you heard, a presentation about something you're passionate about or something they might not know, and scenario questions.
Confirmed questions2 questions
- What were your observations from the calls, and what alternative actions might you have taken?
- What did you hear on the calls and would you have done anything different?
EE
Customer Service Advisor
Entry Average Positive experience Decline offer 5 rounds
Interview process
Recruiter call Take home Onsite Presentation Background check Offer
Interview formats
Behavioral Technical Presentation
It started with an online interview with 5 questions needing detailed answers. If they liked your answers, you'd get a telephone call interview. If that went well, you'd then have a face-to-face interview. For me, this involved going to the call centre, shadowing someone for an hour, and then giving a presentation. I had to prepare a presentation on one of two briefs: either teach them something new or create and discuss a new service or product EE could offer. After the presentation, there were basic situational interview questions.
Confirmed questions5 questions
- What steps would you take if you encountered an issue with your personal router?
- Reflecting on shadowing *name* in the call centre, what alternative approaches would you have taken to resolve the issue?
- Describe a time you handled a difficult customer and your strategy for resolution.
EE
Customer Service Advisor
Entry Difficult Negative experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Technical
The interview process started with a 10-minute phone interview where I was asked basic questions about my interest in EE, my availability, and my commute. After that, I was invited for a second, face-to-face interview. They showed me around the building and then we had a one-on-one interview. They went over the questions they would be asking. Since I applied for a part-time position, I was asked why and why I wanted the specific hours. They also asked about my family situation and if I have children, which I found a bit irrelevant.
Confirmed questions6 questions
- What makes you want to work for EE?
- Can you share an instance of a stressful situation you encountered and how you managed it?
- Tell me about a time you had to adjust to a change.
EE Customer Support Consultant Interview Questions
Quoted word for word from EE interview reports.
“What EE home broadband deals are you aware of?”
Read reports →“What constitutes bad customer service?”
Read reports →“What steps would you take if you encountered an issue with your personal router?”
Read reports →“What steps would you take to handle a customer who wants to leave?”
Read reports →“How would you handle frequent angry callers?”
Read report →“How would you respond to a customer wishing to leave?”
Read report →“What do you like about EE?”
Read report →“What's your perception of good customer service?”
Read report →“What do you know about EE?”
Read report →Formats, difficulty and experience
Across all 16 EE interview reports.