Three Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 302 interview experiences · FREE TO READ
Which role are you interviewing for?
30 roles · 302 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Three.
Three
Customer Assistant
Entry Average Positive experience Accept offer 3 rounds
Interview process
Take home Phone screen Onsite
Interview formats
Behavioral Technical
Did an online test to check customer service skills and decision making. Then had a telephone chat, which was really friendly and casual. After that, it was a face-to-face meeting in the store with the manager. You can also move to different stores internally if there are openings.
Confirmed questions3 questions
- Can you share an instance where you provided great customer service?
- Tell me about a time you had to make a tough decision.
- What would be your reaction if you didn't meet your targets?
Three
Customer Advisor
Entry Average Positive experience No offer 3 rounds
Interview process
Take home Recruiter call Onsite
Interview formats
Behavioral Technical
I started with an online assessment, then had a quick 10-minute chat with recruitment about my experience and availability. From that call, I was invited to an in-person interview that lasted over an hour. It was a one-on-one where they asked scenario questions based on company values, wanting detailed answers from past experiences. They really focused on the sales side of the role, so I'd highlight any sales experience you have. The interview itself was good, the managers were friendly and made me feel comfortable.
Confirmed questions3 questions
- Can you describe a past situation where you encountered conflict?
- Tell me about a time you provided feedback to someone.
- Describe an instance where you worked towards achieving specific targets.
Three
UX Consultant
Mid Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Presentation
Interview formats
Behavioral Presentation
It's a three-step process. First, an informal chat with the recruiter to go over the job description, your CV, and what your salary expectations are. Second, you'll interview with the hiring manager, again discussing your CV and answering some questions. The third and final stage is a task-based interview. You'll be given some time beforehand to prepare for this. This interview will be with the hiring manager and another team member.
Confirmed questions5 questions
- Tell me your motivation for applying to this UX position.
- What makes you believe you're a strong candidate for this role?
- What's your experience working within a scrum team?
Three
Marketing
Mid Average Negative experience No offer 5 rounds
Interview process
Presentation Background check Offer
Interview formats
Presentation Behavioral
The interview process felt long, with quite a few rounds. They did a good job keeping me in the loop for most of it, but the communication dropped off at the end. It was a bit disappointing to not get much feedback after going through so many stages.
Confirmed questions2 questions
- Can you describe the structure of your presentation?
- We have some scenario-based questions for you.
Three Interview Questions
Quoted word for word from Three interview reports.
“My contract with my previous provider is almost up and I'm looking for a new contract and maybe a new phone, could you help me please?”
Read reports →“If a customer immediately refused insurance for their new phone, how would you handle it?”
Read reports →“How can you inspire customers by explaining the impact of the 3 network and devices on their lives?”
Read reports →“Can you share a time when you made a promise and didn't follow through?”
Read reports →“Why do you believe it's important for us to help customers see how our devices and network can enhance their lives?”
Read report →“Imagine you had to explain and sell an iPhone to someone completely unfamiliar with them, how would you do it?”
Read report →“If others were asked to describe you, what three words would they use?”
Read report →“Imagine you need to sell us a phone, how would you do it?”
Read report →“How would you handle a situation where a colleague's influence, whether positive or negative, affects you?”
Read report →Formats, difficulty and experience
Across all 302 Three interview reports.