Three Customer Support Consultant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 9 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Three.
Three
Customer Service Advisor
Entry Average Negative experience No offer 2 rounds
Interview process
Group Recruiter call Offer
Interview formats
Group Behavioral
I had an interview that seemed to go well, but I asked about job security after training and was told that employees are reviewed and the job isn't always secure. This question came up because people I know who worked there lost their jobs after 3 months, and I needed security. I didn't get the job, and later found out from a team member that my one question was the reason.
Confirmed questions2 questions
- In the group interview, we listened to two phone calls and had to identify which employee was pushy and rude.
- Tell me about a time you had to deal with a difficult customer.
Three
Customer Service Advisor
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Take home Technical screen Onsite
Interview formats
Behavioral Technical
The typical process for this kind of job. First, there was a phone screening to check my CV and confirm my availability and suitability. Then, a pre-interview was set up, which involved standard tests and questionnaires common in this industry. After passing this stage (which is quite easy if you focus on customer service in your answers), I proceeded to a one-on-one interview. This interview focused on assessing my abilities in handling calls, teamwork, time management, and achieving goals.
Confirmed questions3 questions
- How many years of experience do you have?
- Can you give an example of how you handled an irate customer?
- Describe a time you dealt with a difficult situation, either on the phone or at work.
Three
Customer Service Advisor
Entry Easy Neutral experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Presentation
I applied online and then had a phone interview. After that, I was invited to an in-person interview at the store in Burnley. They were interviewing lots of people that day, so I had to wait a while for my turn, even after my scheduled time. It turns out the waiting was part of the interview.
Confirmed questions4 questions
- Can you tell me something you learned about one of the staff members working today?
- What improvements would you suggest for the store?
- What is your understanding of the company Three?
Three Customer Support Consultant Interview Questions
Quoted word for word from Three interview reports.
“What is your understanding of the company Three?”
Read reports →“What improvements would you suggest for the store?”
Read reports →“Tell me about a time you received great customer service.”
Read reports →“What makes you want to join Three?”
Read reports →“Can you tell me something you learned about one of the staff members working today?”
Read report →“Can you give an example of how you handled an irate customer?”
Read report →“What are your 5-year career goals?”
Read report →“Tell me about a time you had to deal with a difficult customer.”
Read report →“How many years of experience do you have?”
Read report →Formats, difficulty and experience
Across all 9 Three interview reports.