Co-op Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 981 interview experiences · FREE TO READ
Which role are you interviewing for?
30 roles · 981 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Co-op.
Co-op
Finance Manager
Senior Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
It was a smooth interview process. First, there was an initial call, then one interview with the hiring manager and someone currently in the role. They sent over the questions beforehand and also asked some extra questions during the interview. It was a really good way to make sure everyone got the same info before the meeting, which is something I haven't seen often but it worked out great.
Confirmed questions2 questions
- What motivates you about your current job?
- Tell me about your competencies.
Co-op
Customer Service Representative
Entry Average Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Case
The interview felt friendly and relaxed, very casual. The hiring manager was super supportive, and the whole process went smoothly. They asked practical questions, and it was a quick one. It focused on customer service skills and how to manage specific scenarios.
Confirmed questions4 questions
- What does perfect customer service look like to you?
- How do you approach handling challenging customer interactions?
- Can you describe your methods for resolving customer issues?
Co-op
Customer Service Representative
Entry Easy Positive experience Accept offer 5 rounds
Interview process
Recruiter call Take home Group Presentation Background check
Interview formats
Behavioral Technical Group Presentation
First, get familiar with Co-op's core values, which they really care about - Succeed Together, Be Yourself, Always, Show You Care, and Do What Matters Most. Then, you'll do an online application with your CV and cover letter, making sure to use their language and give examples based on the values. You might also have online assessments like SJTs (testing values), reasoning tests, and maybe an automated video interview with 3-5 questions about values and behaviors. After that, there's usually a phone or video call with a recruiter or manager to talk about why you want to work there, your understanding of Co-op, salary, and right to work. For corporate roles, expect an assessment centre or final interview panel. This could involve a group exercise, maybe a role-play or customer simulation to see how you 'Show You Care', a written exercise, and a competency-based interview.
Confirmed questions8 questions
- What is your motivation for seeking employment with us?
- Can you explain your interest in this specific role and organization?
- How do you embody the principle of 'Show You Care' in your interactions?
Co-op
Customer Team Member
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral Case
The interview process at Co-op was pretty simple and professional. After I applied, I got an invite to interview. It was a friendly chat focused on my skills, experience, and how I'd deal with different customer service scenarios. They asked me some scenario questions to check my communication and teamwork skills. Overall, it felt good and I felt like I could really express myself.
Confirmed questions2 questions
- How would you manage a tough customer while maintaining composure and delivering excellent service?
- Describe your approach to handling pressure and staying positive during difficult situations.
Co-op Interview Questions
Quoted word for word from Co-op interview reports.
“What are the necessary steps to make sure all the legal and paperwork aspects of a funeral are handled correctly?”
Read reports →“How would you arrange a funeral for a family with particular cultural or religious customs?”
Read reports →“A regular customer wants to buy a newspaper but has forgotten their payment card and is getting annoyed; how do you handle this?”
Read reports →“The interviewer asked, with a blunt delivery and pen in hand, 'Are you going to have any more children?'”
Read reports →“In what ways do Co-op branches achieve their sales targets through their benefits, and why?”
Read report →“What would you do if a team member wasn't performing well due to seeming unwell?”
Read report →“If a customer asks for an item that is out of stock, how would you handle it?”
Read report →“How would you handle multiple deliveries if the prior stock hasn't been cleared yet?”
Read report →“What's your understanding of our co-op branch in x location and its recent community contributions?”
Read report →Formats, difficulty and experience
Across all 981 Co-op interview reports.