Co-op Customer Assistant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 86 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Co-op.
Co-op
Customer Assistant
Entry Average Positive experience No offer 1 round
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral Other
So I interviewed at Co-op, and they started by giving me some info about the company and the job. Then came the questions, which were pretty much what they had already sent over in a guide. To wrap things up, they asked about when I could start and how I'd get to work.
Confirmed questions8 questions
- What motivates you to want to be a Customer Team Member?
- Could you introduce yourself and explain your interest in working at the Co-op?
- Describe an instance where you cultivated a working relationship with a colleague.
Co-op
Customer Assistant
Entry Average Negative experience No offer 1 round
Interview process
Take home
Interview formats
Other
I did an online questionnaire that asked about a bunch of store scenarios. It gave me good, but not perfect, results. They said they'd keep me on file but wouldn't move forward with my application. The thing is, companies handle these scenarios differently, and without experience at that specific company, it's hard to know their preferred approach. Maybe I was too lenient on issues like customers being a few pennies short, or maybe not direct enough? It's impossible to say since I didn't get any actual feedback. Honestly, I put a lot of effort into it, but it felt like a waste of time, especially when job hunting already takes so much time. Not getting any feedback for a test that took up my time feels pretty pointless.
Confirmed questions1 question
- A regular customer wants to buy a newspaper but has forgotten their payment card and is getting annoyed; how do you handle this?
Co-op
Customer Assistant
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
I interviewed for a Customer Assistant position at the new Scala Co-op in Bath. The interview experience was not fair, as the interviewer rushed through the formalities and extra information, skipping the main interview questions. Since I wasn't asked for a CV, I was questioned about my previous job experiences. I mentioned past jobs that lacked shopfloor or retail experience. The interviewer seemed rushed and skipped the real questions, probably to save time. They stated I might not be able to answer them due to insufficient experience. I feel this prevented me from highlighting transferable skills from other jobs. It felt like a predetermined rejection, making the whole process a waste of time.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Co-op Customer Assistant Interview Questions
Quoted word for word from Co-op interview reports.
“A regular customer wants to buy a newspaper but has forgotten their payment card and is getting annoyed; how do you handle this?”
Read reports →“If you were in an aisle and noticed someone appeared lost, would you go up to them, and what would you say or do?”
Read reports →“If a customer is looking for something they can't locate, what steps would you take to assist them?”
Read reports →“Can you explain how you would treat elderly customers differently compared to regular customers?”
Read reports →“In a situation where a customer presents a complaint, what would be your course of action?”
Read report →“Tell me about a time you couldn't help a customer and what was the result?”
Read report →“What would you do if there was a conflict on the shop floor involving either another employee or a customer?”
Read report →“Have you ever been in a tough situation where you had to act confident? Give an example.”
Read report →“Given the SMART question system on your website, can you provide an example of a customer interaction?”
Read report →Formats, difficulty and experience
Across all 86 Co-op interview reports.