Co-op Customer Support Consultant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 9 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Co-op.
Co-op
Customer Service Advisor
Entry Average Negative experience Decline offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical
The whole process felt really unprofessional. When I arrived, they seemed surprised to see me, and it looked like the interview was thrown together at the last minute.
Confirmed questions1 question
- What skills do you possess that would be beneficial for this role?
Co-op
Customer Service Advisor
Entry Average Positive experience Decline offer 3 rounds
Interview process
Recruiter call Technical screen Presentation Group Background check
Interview formats
Behavioral Technical Case Presentation
First, there's a brief 10-minute phone chat just to see how you sound on the phone. If that goes well, you'll get invited to an assessment, which takes about 2-3 hours. This includes a short presentation about the Co-op, an IT skills test, and a role-playing exercise where you act as the advisor and the interviewer plays a customer. Finally, there's an interview. You need to pass the IT test to move on to the role-play and the main interview. The interview is heavily focused on competencies, and they want you to use the STAR method for your answers.
Confirmed questions2 questions
- How would you handle a challenging customer?
- Can you describe your previous customer service experience?
Co-op
Customer Service Advisor
Entry Average Positive experience Accept offer 3 rounds
Interview process
Group Presentation Technical screen Onsite Background check
Interview formats
Group Presentation Technical Behavioral Other
The interview process started with a group session, which was quite good. We did a short presentation and a 20-minute skills test. After that, I had a one-on-one meeting. This involved a roleplay scenario for the job, for which I was given 10 minutes to review the necessary information beforehand to prepare. Following the roleplay, there was a discussion about the position and some additional interview questions. The interviewer was very approachable and easy to communicate with, making it a positive interview experience.
Confirmed questions2 questions
- What makes you want to join the co-op?
- Could you tell me about your understanding of this role?
Co-op Customer Support Consultant Interview Questions
Quoted word for word from Co-op interview reports.
“How have you been motivated to improve yourself?”
Read reports →“What makes you want to join the co-op?”
Read reports →“Can you give an example of when you went above and beyond for a customer?”
Read reports →“How would you handle a challenging customer?”
Read reports →“Can you share an instance where your role was questioned?”
Read report →“What skills do you possess that would be beneficial for this role?”
Read report →“Can you tell me about a situation where you had to manage a conflict?”
Read report →“Tell me about a time your position was challenged.”
Read report →“Do you have experience with competency-based customer service scenarios?”
Read report →Formats, difficulty and experience
Across all 9 Co-op interview reports.