Co-op Store Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 16 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Co-op.
Co-op
Assistant Store Manager
Mid Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
I applied online and got an email to set up a 20-30 minute phone interview, which ended up being 30 minutes. After passing that, I was asked to come in for a 1-on-1 interview at the store about a week later. I drove 40 minutes to get there. The interview was supposed to be with an Area Manager, but a Store Manager interviewed me with a note-taker. The interview focused on competency, behavioural, team management, leadership, and company business. It lasted an hour and started immediately, which was a bit abrupt. I was supposed to show proof of the right to work, but they didn't ask for it until I was about to leave. It felt like they were just going through the motions. They said I'd hear back in 2 days, but I had to wait 5 days, then another 2 days, and then weeks went by with no feedback, even after I asked a couple of times. It was frustrating after putting in so much effort and feeling like I did well, but there was no outcome or even feedback.
Confirmed questions8 questions
- Can you tell us about your current role and your reasons for seeking a new opportunity?
- What attracts you to working for CoOp?
- What is your understanding of CoOp's business, or what research have you conducted?
Co-op
Store Manager
Manager Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Presentation
Had a pretty straightforward online part, then a phone call that was set up ahead of time. The phone interview felt pretty casual and they gave me a clear idea of what happens next and the timelines. After that, it was the assessment centre, which was really well done. The interviewers seemed genuinely interested, and I felt very comfortable because of the informal chats throughout. They were really clear about the next steps and when decisions would be made. Honestly, it was the best-organized assessment centre I've been to, with really enthusiastic and genuine recruiters.
Confirmed questions2 questions
- What is your understanding of our company?
- What unique attributes do you possess that could positively impact our organization?
Co-op
Store Manager
Mid Average Negative experience Decline offer 3 rounds
Interview process
Recruiter call Take home Presentation Background check Offer
Interview formats
Technical Presentation Group Behavioral
The hiring process took months and had very poor communication. They gave me the wrong dates for an assessment and then the wrong time on the email confirmation. I was expected to travel at my own cost. It took them 3 months to give me a final reply, and I already knew the position had been given to an internal candidate from the store staff I applied for before the assessment day. I knew it was pointless but went anyway. They were dishonest about vacancies. Do yourself a favor and check if the store you're applying for doesn't already have a new manager in it. Just as an extra, every single person at the assessment day was male, including all the ops managers and assessors. I think they need to review this!
Confirmed questions3 questions
- A series of tasks about financial information, cost, sales, staff turnover, and engagement.
- Little role plays in a room with an ops manager, with all answers pointing towards customer service.
- Little role plays in a room with an ops manager, with all answers pointing towards being an agony aunt to the staff.
Co-op Store Manager Interview Questions
Quoted word for word from Co-op interview reports.
“Can you present information about the store and its surroundings?”
Read reports →“Imagine a situation where a staff member had a disagreement with a customer who then left the store, but wants to apologize immediately over the phone. How would you handle this?”
Read reports →“If a new team member proposes a social event that a senior member opposes, what action would you take?”
Read reports →“As a new manager, you observe an experienced team leader who is underperforming, frequently late, and disengaged from the team's efforts. What steps would you take to address this?”
Read reports →“What is your understanding of Co-op?”
Read report →“Can you tell me what you know about the coop?”
Read report →“What is your understanding of the store and its local area?”
Read report →“Can you discuss your understanding of Co-Op's core values concerning community?”
Read report →“How do you approach customer service in line with Co-Op's values?”
Read report →Formats, difficulty and experience
Across all 16 Co-op interview reports.