WalkMe Interview Questions
& Process

So the interview for the Technical Support Engineer at WalkMe was pretty standard, you know, not too hard. First, I had an HR chat, then a technical interview where they asked about troubleshooting, front end web stuff, and how I'd handle problems. After that, the hiring manager wanted to see how I deal with customers and talked about real support situations. The last step was a panel interview to check my tech skills and if I'd fit in. It was a good experience overall.

The recruiter walked me through the interview process, so there weren't any surprises. It involved interviews with five different people in separate meetings, followed by a skills test. The entire process spanned over a month. What bothered me was that while I was interviewing and preparing for the test, they kept reposting the job opening. From my experience as a hiring manager, I find this to be poor practice. Typically, we'd freeze applications once we're close to making an offer or in the final interview stages. Seeing the job reposted made it hard to take my candidacy seriously, and I remember thinking during my final interview prep, 'This is a waste of time.' I noticed the job was reposted again, leading me to question if the position is genuine and if they're using this interview process to gather ideas. Regardless, it feels insincere.

The interview process had 5 rounds: Recruiter, Hiring Manager, Demo/Review of Technical Assessment, Peer Interview, and Higher Leadership Interview. After the first two interviews, there was an AI assessment to test knowledge and a technical assessment to gauge familiarity with the WalkMe product. I felt I did very well in all interviews and was confident. The position was on-site, though remote was a possibility, and I was willing to relocate. After 2 weeks and completing all 5 rounds, I was rejected via email. They said good things but gave no specific reason for rejection, which I suspect was due to location, although the recruiter seemed to misunderstand my willingness to relocate. The recruiting team was unresponsive when I asked about the technical assessment and updates, but quick to send the rejection. The entire process took 4 weeks.

It started with a phone call with HR, then a Zoom interview with two team leads who asked about React, specifically fixing code, adding functionality, and resolving bugs. The next interview was with the VP R&D and the group manager, where I was asked to build an organizational hierarchy tree of managers. I offered a creative solution, but the VP R&D had a specific solution in mind and didn't accept mine, despite not finding fault with it.