Transport for London Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 456 interview experiences · FREE TO READ
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30 roles · 456 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Transport for London.
Transport for London
General Management Graduate
Entry Difficult Neutral experience No offer 3 rounds
Interview process
Recruiter call Take home Onsite Group
Interview formats
Behavioral Case Group
The interview process started with a one-way video interview, where I had to answer 5 questions in 2-3 minutes. Then, there was an online behavior and competency test. The final stage was an assessment center, which was in-person and included a competency interview, a scenario-based interview, and a group exercise. Even though the assessment center was intense, the people there were really nice.
Confirmed questions1 question
- Could you explain your interest in TFL and this specific role?
Transport for London
Project Management Office Analyst
Mid Average Neutral experience No offer 1 round
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical
Interviews at TfL are competency-based and typically involve up to four questions focused on competencies relevant to the role. They use a very specific marking scheme. Usually, there's also a technical question. Interviews for middle management roles usually last about 1.5 hours. It's crucial to prepare well because you need to say exactly the right thing to get the job. The interview itself isn't inherently difficult, but meeting the standard set by the narrow marking scheme is tough. Even internal candidates already performing similar duties find it hard to get these roles. There isn't a direct promotion path, so external hires or those moving to different roles internally might find more opportunities, which could be a positive for some.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Transport for London
Technology Intern
Intern Easy Positive experience Accept offer 3 rounds
Interview process
Take home Group Presentation Background check
Interview formats
Group Behavioral Presentation
The interview process included an online assessment, which was pretty standard and nothing technically challenging. Then there was an Assessment Centre that has been the same for 5 years. It involved 3 rounds: a group case study, a competency-based interview, and a presentation that needed to be prepared and submitted beforehand. After that, there's a background check.
Confirmed questions1 question
- Could you present something regarding the Bakerloo line extension?
Transport for London
Customer Service Associate
Entry Difficult Positive experience Accept offer 4 rounds
Interview process
Take home Technical screen Onsite Group Presentation
Interview formats
Technical Coding Presentation Case
The hiring process has multiple steps. First, there are online exams, then classroom-based exams at one of their offices. After that, you do a role-play exercise, followed by a scenario-based interview. The best advice is to be confident. I didn't find the classroom exams too hard, just make sure to read and follow the instructions carefully. The role-play was the trickiest part for me. Take your time listening to the actor, try to stay calm, and if you start to feel overwhelmed, take a moment to step aside and 'review your notes' since they are quite understanding about this. Regain your composure and give it your best shot.
Confirmed questions1 question
- In the scenario-based interview, what are your thoughts on what constitutes excellent customer service?
Transport for London Interview Questions
Quoted word for word from Transport for London interview reports.
“If a bus was idling outside Mrs Miggins house and she was complaining about it, what would you do?”
Read reports →“Considering Equities, Commodities, Real bonds, and Nominal Bonds, which of these assets would you choose to add to a portfolio?”
Read reports →“Imagine you're at Heathrow station and a passenger needs to use the TFL trains but has no Oyster card, cash, or credit cards. How would you handle this situation?”
Read reports →“What would be your decision if a bidder's quote was lower than the estimated budget?”
Read reports →“How would you handle a situation where a passenger's contactless payment isn't working at the barriers during a busy period?”
Read report →“How would you handle being unexpectedly required to leave the UK within 20 days?”
Read report →“In a role-play, if someone rushes in saying they left their bag on the train, how would you proceed to find it and ensure they retrieve it?”
Read report →“My role play scenario involved a lady sleeping in a chair with her legs up on another chair, and I was the CSA at the station. How would I handle this?”
Read report →“How would you manage a project to close a section of a train station for a few weeks?”
Read report →Formats, difficulty and experience
Across all 456 Transport for London interview reports.