Transport for London Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 47 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Transport for London.
Transport for London
Customer Service Representative
Entry Difficult Positive experience No offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical
They will ask about your former job and what your responsibilities were. They will also ask about any issues at the workplace and how you tackled them, asking you to answer using the STAR method. They might also inquire about your past experience.
Confirmed questions3 questions
- Can you tell me about your previous experience?
- Please describe a situation using the STAR method.
- Do you understand and can you apply TFL principles based on your past experience?
Transport for London
Customer Service Associate
Entry Difficult Positive experience Accept offer 4 rounds
Interview process
Take home Technical screen Onsite Group Presentation
Interview formats
Technical Coding Presentation Case
The hiring process has multiple steps. First, there are online exams, then classroom-based exams at one of their offices. After that, you do a role-play exercise, followed by a scenario-based interview. The best advice is to be confident. I didn't find the classroom exams too hard, just make sure to read and follow the instructions carefully. The role-play was the trickiest part for me. Take your time listening to the actor, try to stay calm, and if you start to feel overwhelmed, take a moment to step aside and 'review your notes' since they are quite understanding about this. Regain your composure and give it your best shot.
Confirmed questions1 question
- In the scenario-based interview, what are your thoughts on what constitutes excellent customer service?
Transport for London
Customer Service Associate
Entry Easy Negative experience Accept offer 1 round
Interview process
Recruiter call Offer Background check
Interview formats
Behavioral
So I had an HR team with no ethical standards. After getting the offer, I asked the company to apply for a visa and gave them the application. After two weeks, no response and they ignored my calls and emails. Then, two weeks later, they sent an email to everyone, even those with offers. This incompetent team made me have to leave the UK in 20 days, which I wasn't ready for. It would have been fine if they told me upfront I couldn't get a visa. The whole team just vanished, it was a surprise. I'd tell anyone applying to think: Will this management improve the London system? Will they treat their staff well?
Confirmed questions1 question
- How would you handle being unexpectedly required to leave the UK within 20 days?
Transport for London Customer Support Representative Interview Questions
Quoted word for word from Transport for London interview reports.
“Can you describe how to identify a train ticket that is not valid?”
Read reports →“Regarding travel, how many zones did this individual pass through?”
Read reports →“How would you handle a situation where a passenger's contactless payment isn't working at the barriers during a busy period?”
Read reports →“How would you handle being unexpectedly required to leave the UK within 20 days?”
Read reports →“How would you handle a situation with a demanding woman who is panicking about her lost item, yelling at you, and vaping in the station?”
Read report →“In a role-play, if someone rushes in saying they left their bag on the train, how would you proceed to find it and ensure they retrieve it?”
Read report →“Imagine you need to help a rough sleeper in the station to leave the premises. How would you handle this scenario?”
Read report →“Can you provide examples related to the competencies mentioned in the practice document?”
Read report →“What are your career aspirations for the next five years?”
Read report →Formats, difficulty and experience
Across all 47 Transport for London interview reports.