LUSH North America Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 533 interview experiences · FREE TO READ
Which role are you interviewing for?
30 roles · 533 reportsCandidate interview experiences
First-hand accounts from people who interviewed at LUSH North America.
LUSH North America
Manager In Training
Manager Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Behavioral
The interview process for an internal applicant was a lot quicker than an external. I did 2 out of 3 of my interviews over the phone and was able to travel to the store I was applying to for my 2nd interview. Questions were pretty straightforward based on job description but needed pretty in depth answers.
Confirmed questions1 question
- How can you lead with DEIB practices in the store?
LUSH North America
Store Manager
Mid Average Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Panel Background check Offer
Interview formats
Behavioral Technical Other
I applied for the store manager role and heard back about a week later to schedule a phone interview. The phone interview led to setting up a culture interview a few days after that. The following Monday, I got an email to schedule a final video interview for the next day. Throughout this, they kept saying Lush wants to ensure you know why you weren't selected if that's the case, like "it's not no it's not right now," and you wouldn't be "left in the ether." After the last interview, they said a decision would be made that week and I'd hear back by the next week either way. It's now been 3 weeks and I haven't heard anything. I emailed after a week with no response. It's disappointing to be ghosted, especially after they repeatedly said they'd update me. A simple email reply would have been good. I expected better from Lush, given how nice everyone seemed and how well I thought the interviews went. The job posting is gone now, so I assume they hired someone. It's really a shame they didn't have the decency to let me know.
Confirmed questions1 question
- How would you approach leading a team?
LUSH North America
Manager in Training
Entry Difficult Neutral experience Accept offer 3 rounds
Interview process
Take home Group Presentation
Interview formats
Technical Behavioral Presentation
When I applied to become an MIT back in 2018, the process was pretty intense. First, I had to write a ten-page paper detailing all my knowledge about LUSH, including how to manage and train staff, operations, COGs, Labor, KPIs, and hiring. If you've been a Floor Leader at LUSH for a while, it's a good idea to chat with your manager or an MIT about your strong points and especially your weak spots so you can improve before interviewing. The process might be different now, but back then, an RST came to our store and had a meeting with the whole staff, minus me, to give their thoughts on whether I was suitable for the MIT role. Being in good standing as a FL definitely helps your chances!
Confirmed questions1 question
- How would you address giving constructive feedback to floor staff if you have already spoken to them once about the same issue?
LUSH North America
Brand Ambassador
Entry Easy Positive experience Accept offer 1 round
Interview process
Group Onsite
Interview formats
Behavioral Presentation
The interview process was an in-person group interview. We were asked behavioral questions and had to do a demo of Lush products on each other. You need to study the products and be comfortable touching people on their hands and forearms.
Confirmed questions4 questions
- Can you share a time when you faced and overcame a challenge?
- Demonstrate the Lush products on one another.
- Are you comfortable with physical contact, specifically on hands and forearms?
LUSH North America Interview Questions
Quoted word for word from LUSH North America interview reports.
“If you could be an animal, which one would it be, and if you could be a fruit, which one would you be?”
Read reports →“If you had to pick just one word to describe Lush, what would it be?”
Read reports →“Which LUSH products do you use and really like, and what specifically do you like about them?”
Read reports →“If you could be a Lush product, which one would it be and what's the reason why?”
Read reports →“How would you suggest an alternative product when the desired one is out of stock or unavailable?”
Read report →“What would you do if an employee said negative things about the company to one of your managers?”
Read report →“How would you address giving constructive feedback to floor staff if you have already spoken to them once about the same issue?”
Read report →“How would you handle a customer who is unhappy about waiting in line for a long time?”
Read report →“If I were a customer, how would you go about selling me this lotion?”
Read report →Formats, difficulty and experience
Across all 533 LUSH North America interview reports.