LUSH North America Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at LUSH North America.
LUSH North America
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Panel
Interview formats
Behavioral
The interview was really nice and interesting. It was a panel interview where they asked me several questions.
Confirmed questions3 questions
- What's your favorite Lush product?
- What do you know about Lush?
- Why do you want to work with us?
LUSH North America
Customer Service Specialist
Mid Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
It was a phone call interview. They asked questions directly about supervision, management, issue resolution, and team management. This is a remote management position.
Confirmed questions1 question
- Can you share an instance where you managed a team of customer service agents?
LUSH North America
Customer Service Representative
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call Phone screen Background check Offer
Interview formats
Behavioral Other
the interview process was great and more enjoyable then it would have been had it actually been with the right person. My interview was originally scheduled with the manager, who upon me intoducing myself to, didnt even introduce herself back, just told me to wait as she was done her shift and someone would be with me after the other interview was done. The interview itself went great and i was given amazing feedback and promised to hear back, which i never did.
Confirmed questions3 questions
- Can you complete role play scenario 1 with the help of a cheat sheet?
- Can you complete role play scenario 2 with the help of a cheat sheet?
- Can you complete role play scenario 3 with the help of a cheat sheet?
LUSH North America Customer Support Representative Interview Questions
Quoted word for word from LUSH North America interview reports.
“What's your favorite Lush product?”
Read reports →“What do you know about Lush?”
Read reports →“Can you complete role play scenario 3 with the help of a cheat sheet?”
Read reports →“What would you do if a customer was upset?”
Read reports →“Could you share an instance where you provided or received exceptional customer service?”
Read report →“Can you share an instance where you managed a team of customer service agents?”
Read report →“What aspects of your previous employment with Bed, Bath and Beyond did you find appealing?”
Read report →“Tell me about your background in customer service.”
Read report →“Can you describe your customer service or retail background?”
Read report →Formats, difficulty and experience
Across all 8 LUSH North America interview reports.