LUSH North America Store Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 30 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at LUSH North America.
LUSH North America
Store Manager
Mid Average Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Panel Background check Offer
Interview formats
Behavioral Technical Other
I applied for the store manager role and heard back about a week later to schedule a phone interview. The phone interview led to setting up a culture interview a few days after that. The following Monday, I got an email to schedule a final video interview for the next day. Throughout this, they kept saying Lush wants to ensure you know why you weren't selected if that's the case, like "it's not no it's not right now," and you wouldn't be "left in the ether." After the last interview, they said a decision would be made that week and I'd hear back by the next week either way. It's now been 3 weeks and I haven't heard anything. I emailed after a week with no response. It's disappointing to be ghosted, especially after they repeatedly said they'd update me. A simple email reply would have been good. I expected better from Lush, given how nice everyone seemed and how well I thought the interviews went. The job posting is gone now, so I assume they hired someone. It's really a shame they didn't have the decency to let me know.
Confirmed questions1 question
- How would you approach leading a team?
LUSH North America
Store Manager
Manager Average Neutral experience No offer 4 rounds
Interview process
Recruiter call Phone screen Onsite Panel
Interview formats
Behavioral Presentation Other
The interview process started with a recorded video response to some questions, where they really focused on diversity and inclusion topics. Then, I had a remote video call with a recruiter. After that, I went to a store for an in-person interview. This part involved watching the team work, coaching them, and looking at their results. The last interview was a video call with the market leader and regional manager, and we talked a lot about coaching and developing the team.
Confirmed questions2 questions
- Can you share an example of a time you helped a team member grow?
- Tell me about a time you developed a team member.
LUSH North America
Store Manager
Mid Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite Presentation Background check Offer
Interview formats
Behavioral Technical Presentation Other
The first interview was a digital one where I just answered some questions on video. Then, I had an interview with HR with typical questions for the role. The third interview was with the district manager. They asked questions similar to HR's, but also had me look at reports and talk about opportunities I saw. Before this interview, I had to secret shop the store and then answer questions about that experience. The last interview was with the regional manager. She asked more questions about coaching my team. She asked one really good question I hadn't heard before that stumped me for a bit, but I can't recall what it was.
Confirmed questions4 questions
- Can you talk about your leadership style?
- Can you give an example of when you had to coach an employee on a violation that wasn't about tardiness?
- What would you do if an employee said negative things about the company to one of your managers?
LUSH North America Store Manager Interview Questions
Quoted word for word from LUSH North America interview reports.
“Do you know Lush's core beliefs? It'd be tough if you only know about the products and not Lush itself.”
Read reports →“What are the responsibilities of a Manager on Duty or Floor Leader?”
Read reports →“What would you do if an employee said negative things about the company to one of your managers?”
Read reports →“How do you build rapport with new team members?”
Read reports →“Can you give an example of when you had to coach an employee on a violation that wasn't about tardiness?”
Read report →“How would you prepare for issues related to COVID-19?”
Read report →“How would you motivate your team to increase sales?”
Read report →“Can you share data about your store's performance, like sales against target, labor, and waste?”
Read report →“Which KPI do you think this store needs to improve the most, and what's your plan to fix it?”
Read report →Formats, difficulty and experience
Across all 30 LUSH North America interview reports.