LUSH North America Sales Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 271 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at LUSH North America.
LUSH North America
Sales Associate
Entry Average Negative experience Accept offer 2 rounds
Interview process
Recruiter call Presentation
Interview formats
Presentation Behavioral
They have you demonstrate how products work on the manager to test your people skills. You also have to show you know the products by talking about their benefits. The goal is to see how you interact with people and if you're not too intense or too passive.
Confirmed questions1 question
- Could you show me how you'd apply this cream to a customer and tell me about its benefits?
LUSH North America
Sales Associate
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Presentation
The interview process was very straightforward. I met with the store manager, and the interview started on time. It was a professional and enjoyable experience. They had me do a little bit of role-playing where I had to 'sell' some of the products. It was really relaxed and felt like a normal conversation. I was offered the job right there on the spot!
Confirmed questions1 question
- Can you share an instance where you exceeded expectations to help a customer?
LUSH North America
Sales Associate
Entry Average Positive experience No offer 3 rounds
Interview process
Group Recruiter call Phone screen Presentation Technical screen Background check Offer
Interview formats
Group Behavioral Technical Presentation
It was a group hiring event before the holidays, which was fun and gamified, almost like a mini-training. We started with a getting-to-know-you icebreaker, then did a small group discussion about Lush. The store manager made sure to discourage greenwashing, which was impressive. We then participated in a product-lookup game where we competed against another team to see how well we perform. This part felt a bit awkward due to space constraints, but we succeeded. We were also taught how to apply hand creams, which was pleasant. After that, there were one-on-one interviews with the store manager. I got a second round a few days later with a different manager, where I had to sell a random product in French. I had to improvise, and felt intimidated, so I didn't sell it as well as I could have, especially in my second language. I think that's why I didn't get the job. They did call to let me know their decision, which I appreciated.
Confirmed questions3 questions
- What would you do if you witnessed a coworker stealing?
- In your opinion, what qualities are necessary for this role?
- What value do you bring to this position?
LUSH North America Sales Associate Interview Questions
Quoted word for word from LUSH North America interview reports.
“Can you suggest and present some products suitable for a busy mother of two with a £10 budget who wants to look glamorous?”
Read reports →“Based on the exterior view, what would be your initial impression of Lush if you had never visited before?”
Read reports →“Who would be your choice for lunch, living or deceased, and what is the reason for your choice?”
Read reports →“If you could be an animal, which one would it be, and if you could be a fruit, which one would you be?”
Read reports →“If you had to pick just one word to describe Lush, what would it be?”
Read report →“How would you suggest an alternative product when the desired one is out of stock or unavailable?”
Read report →“In a scenario where you are a bath bomb, which particular bath bomb would you choose to be, and what is the reasoning behind your choice?”
Read report →“Please state your name, share your favorite aspect of Lush, and imagine you were a Lush product – which would you be and what's your reasoning?”
Read report →“What's your name, what do you love most about Lush, and if you could be a Lush product, which one would you pick and explain why?”
Read report →Formats, difficulty and experience
Across all 271 LUSH North America interview reports.