
Viking Cruises Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 121 interview experiences · FREE TO READ
Which role are you interviewing for?
30 roles · 121 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Viking Cruises.
Customer Service Representative
I applied for a job and then got a text and email to set up a phone interview. The recruiter was late to the interview and didn't respond. I reached out by text and didn't get a call back for about thirty minutes after my scheduled interview time. Then I sent a follow-up email about my application with no response. About an hour later, I got an email saying they decided to go with someone else.
- Can you share an instance where you dealt with a challenging customer and how you managed to resolve the situation?
Recruiter
Horrible interview process and horrible candidate experience. I waited over a month after the initial call to come on-site and interview with the hiring team. The overall team was very friendly, but the executive leader was very rude and condescending; which is a odd thing to do to candidates that you have invited on-site. anyway I didn't hear back for another 3 weeks before I was told I didn't get the job. I reached out for feedback to receive no response. This was a waste f time and a waste of gas. Probably one of the worst interview processes I've experienced ever!
- What were your observations about our careers site?
Assistant Waitress
I interviewed with this company and unfortunately didn't get hired. The amount of negative reviews received from this company is despicable and I didn't know this prior to interviewing with them. I interviewed with an Andres Suarez, who didn't speak English clearly enough for me to understand him throughout the interview, nor did I get impeccable mannerisms from his interview style, so this was the first red flag. Second red flag was when I was interview bombed/bullied about the video session being recorded for quality and training purposes, leaving me with no choice but to proceed, and when a second person, a woman, joined my interview without prior knowledge or consent, and with whom Mr. Suarez announced right before my interview would be joining us. This lack of transparency is highly unprofessional and unacceptable. I should have been previously notified that there would be two people meeting with me. Those people also should have properly introduced themselves, and gave small introductions of their roles with Viking Cruises considering there's enough time to do so within a twenty five minute session. I know nothing of the role titles that either of these two people hold, or how long they've been with the company etc. etc. Not only did this gesture turn me completely off, but when it became the woman's turn to interview me, she went directly into interrogating me with impromtu waitress questions about food and drink items on an imaginary menu, that totally caught me off gaurd, as this approach was entirely unecessary, and did not align with the expectations of a professional interview setting. Today I can't even recall her name or what her job position is at Viking because she never properly introduced herself. Fortunately I failed this mystery woman's interrogation questions, because she wasn't dressed professional enough for me to even take her the smallest bit serious, her look DID NOT match at all Viking's supposed "impeccable grooming standards"(messy hair up in a high bun no!), her video quality was poor, her video lacked proper lighting, and her background was filled with a lot of distraction. No thank you. You both did me a HUGE favor and it's not being employed with either of you.
- What makes you a great fit to work in this environment (Cruise Ship)?
HR Manager
After being selected, you need to provide references, appraisal letter, and anything else to prove your experience. Then you have an interview with the company recruiter, which is the first step. If approved, the second step is an interview with the Recruiter responsible for your function. The questions are all situational, focusing on your experience and how you'd handle specific scenarios. For the HRM role, it was very specific. I think my 5 years working off cruise ships might have been why I wasn't selected, but it was a good conversation.
- How would you resolve a conflict between two crew members as the HR manager responsible for all of them?
Viking Cruises Interview Questions
Quoted word for word from Viking Cruises interview reports.
“Create a data pipeline and an aggregated table using sample CSV data.”
Read reports →“Can you explain how to delete duplicate records using CTE?”
Read reports →“What would you do if a guest complained about not having enough towels in their room?”
Read reports →“Can you outline a sightseeing plan for a specific foreign city, assuming a 4-6 hour tour bus stop? Please account for all logistical details like travel times from the port, traffic, parking, walking, time spent at attractions, and necessary breaks.”
Read reports →“How do you keep up with the latest in the travel industry?”
Read report →“Could you describe a place you've visited to someone who hasn't traveled there before?”
Read report →“At what point do you begin to close a sale?”
Read report →“What are your thoughts on being away from home for six weeks at a time?”
Read report →“If you incorrectly informed a customer, what steps would you take?”
Read report →Formats, difficulty and experience
Across all 121 Viking Cruises interview reports.