Viking Cruises Specialist Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Viking Cruises.
Viking Cruises
Service Specialist
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call Take home
Interview formats
Behavioral Other
My interview was solely via email. I was sent a few yes/no questions and asked to complete a "personality test." I finished the test, doing my best with the questions, even though there's rarely a single "correct" answer for them. Afterwards, the recruiter emailed, stating, "Your survey results do not meet the criteria to move to the next step in the interview process. I would like to ask that you retake the survey and remember a few things: *Take your time *Answer all questions as they only apply to you and not how you assume the general public may answer them *Many questions appear to be identical but they are not." This confused me, as if my answers weren't what they wanted, why ask me to do it again? I answered honestly, and changing them wouldn't reflect me. Luckily, I got a job offer from another company soon after, so I could forget about this interview.
Confirmed questions1 question
- Do you have at least one year of prior Call Center experience utilizing an Automatic Call Distribution System (ACD)?
Viking Cruises
Service Specialist
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Group
Interview formats
Behavioral Group
I first had a phone interview and then a week later, I was contacted for a virtual group interview. Both interviews were pretty straightforward. This was my first time in a group interview, I saw three other people on the virtual video. I was a bit nervous thinking I was competing with them for the job. The interviewers told us not to worry and that we weren't competing, as they hire every month. I felt this set a good tone. It lasted about 30 minutes and they asked typical customer service questions about duties and experiences.
Confirmed questions5 questions
- What learnings from past jobs will help you in this role?
- Which would you prioritize: rapport with customers or knowledge of products/services, and explain why?
- In one word, describe the customer service experience you provide.
Viking Cruises
Service Specialist
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Group Offer Background check
Interview formats
Behavioral Group
I got a call first to talk about the job, then they emailed me to set up a group interview. It was online with two managers from the call center. They asked pretty normal interview questions. I got the job offer by email about a week later. Then onboarding happened a month after that, so it felt a bit slow.
Confirmed questions1 question
- Can you share an instance where you dealt with a dissatisfied customer and how you managed to resolve their problem?
Viking Cruises Specialist Interview Questions
Quoted word for word from Viking Cruises interview reports.
“If you incorrectly informed a customer, what steps would you take?”
Read reports →“Can you work on weekends?”
Read reports →“Which would you prioritize: rapport with customers or knowledge of products/services, and explain why?”
Read reports →“Do you have at least one year of prior Call Center experience utilizing an Automatic Call Distribution System (ACD)?”
Read reports →“Tell me about a time a customer was upset on a call. What could you have done differently?”
Read report →“Describe a time you dealt with a difficult customer.”
Read report →“Can you share an instance where you dealt with a dissatisfied customer and how you managed to resolve their problem?”
Read report →“What are some of your previous metrics?”
Read report →“Can you tell me about your background?”
Read report →Formats, difficulty and experience
Across all 6 Viking Cruises interview reports.