Viking Cruises Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 10 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Viking Cruises.
Viking Cruises
Customer Service Representative
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call Background check
Interview formats
Behavioral
I applied for a job and then got a text and email to set up a phone interview. The recruiter was late to the interview and didn't respond. I reached out by text and didn't get a call back for about thirty minutes after my scheduled interview time. Then I sent a follow-up email about my application with no response. About an hour later, I got an email saying they decided to go with someone else.
Confirmed questions1 question
- Can you share an instance where you dealt with a challenging customer and how you managed to resolve the situation?
Viking Cruises
Customer Service Representative
Entry Difficult Positive experience Accept offer 1 round
Interview process
Recruiter call Onsite Group
Interview formats
Presentation Behavioral
I had an interview with 2 people and 3 managers. They asked me 7 questions, and I had to sell them something. It was fun! I enjoyed the whole process. They prep you before.
Confirmed questions1 question
- You need to sell me something, but it can't be a cruise.
Viking Cruises
Customer Service Agent
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Offer
Interview formats
Behavioral
It was a really basic interview. First, they asked about my past jobs and how they fit this role. Then I talked to the Director, who was nice, and asked about my good and bad points. After about 20 minutes, they offered me the job. It was chill and comfy.
Confirmed questions1 question
- How would you manage a challenging customer call?
Viking Cruises Customer Support Representative Interview Questions
Quoted word for word from Viking Cruises interview reports.
“What do you know about cruising?”
Read reports →“Can you outline a sightseeing plan for a specific foreign city, assuming a 4-6 hour tour bus stop? Please account for all logistical details like travel times from the port, traffic, parking, walking, time spent at attractions, and necessary breaks.”
Read reports →“Tell me about a book you've read lately.”
Read reports →“Why do you want to work with Viking?”
Read reports →“How would you manage a challenging customer call?”
Read report →“What makes you want to join our team?”
Read report →“Can you share an instance where you dealt with a challenging customer and how you managed to resolve the situation?”
Read report →“Tell me why you would be a great employee.”
Read report →Formats, difficulty and experience
Across all 10 Viking Cruises interview reports.