Starwood Hotels & Resorts Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 340 interview experiences · FREE TO READ
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30 roles · 340 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Starwood Hotels & Resorts.
Starwood Hotels & Resorts
Customer Service Representative
Entry Average Neutral experience No offer 3 rounds
Interview process
Recruiter call Technical screen Phone screen Panel
Interview formats
Technical Behavioral Other
The whole interview process took about 3 hours. When I first got there, they had me answer some questions on their laptop, covering writing, reading, and listening. Then, I had a face-to-face interview with two HR people. After that, another interview with a language specialist to test my language skills. I was already really tired by then because the whole thing was done without any breaks. I think I lost my focus and ended up failing the interview.
Confirmed questions1 question
- How would you help a senior guest who is having technical problems with our company website when they call you?
Starwood Hotels & Resorts
Sales Service Associate
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Other
Applied online and got an email from the recruiter to call them if interested. I called and the recruiter seemed busy but said I'd get an English phone assessment after completing an online personality test. I did the test but never got the assessment. I called the provided number and got voicemail. Then I called the call center, where an employee assured me the recruiter was in and I'd get a call back. That call never came. I called one last time for an update and am still waiting.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Starwood Hotels & Resorts
Restaurant Manager
Manager Difficult Positive experience Accept offer 5 rounds
Interview process
Recruiter call Phone screen Onsite Panel Phone screen
Interview formats
Behavioral Behavioral Behavioral Behavioral Behavioral
I applied online for other companies and locations, and they called me instead. First, a phone interview with the hr manager, then a second phone interview with the hr director. After that, they flew me in to meet the hotel GM. I was interviewed by the GM, hotel manager, director of F&B, and an owner representative. I also had another phone interview with a representative of the restaurant's brand. They screened me!
Confirmed questions7 questions
- Can you elaborate on your previous experiences?
- What is your definition of good customer service?
- What are the key elements of a high-performing team?
Starwood Hotels & Resorts
Revenue Manager
Mid Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen Onsite Offer
Interview formats
Behavioral Technical
Applied online, then got an online assessment that was behavioral and technical. After that, I had interviews with HR and the Revenue Director together (sometimes they are separate). The whole process from application to offer took about 2 months (around 45 to 60 days). They called me with the offer on Easter day, thankfully I was in a quiet place. Just a heads up, working days can differ in other countries, like in GCC, their weekends are Friday and Saturday, so they might call you then, which could be good if you don't need to take time off.
Confirmed questions4 questions
- Can you introduce yourself, covering your studies, career path, and personality?
- Describe a time you solved a problem entirely on your own.
- Share an instance where you had to go above and beyond to meet a deadline.
Starwood Hotels & Resorts Interview Questions
Quoted word for word from Starwood Hotels & Resorts interview reports.
“Can you explain what a sunk cost is, and also what an incurred cost is?”
Read reports →“What would you do if guests complained about their room and service at checkout and asked not to be charged?”
Read reports →“If you had to select just one financial statement from the Balance Sheet, Income Statement, or Statement of Cashflows, which would it be and what's your reasoning?”
Read reports →“If you were starting a new business, what factors would you consider when choosing a location?”
Read reports →“How would you deal with a customer who is frantic, swearing, and extremely upset?”
Read report →“How would you persuade a guest to attend the Starwood Vacation Ownership 90-minute presentation?”
Read report →“Could you share an instance where you performed a kind act for someone else?”
Read report →“At Starwood, we like to wow our guests. How would you wow a guest?”
Read report →“Are you willing to work on all holidays, including Christmas and New Year's Day?”
Read report →Formats, difficulty and experience
Across all 340 Starwood Hotels & Resorts interview reports.