Starwood Hotels & Resorts Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Starwood Hotels & Resorts.
Starwood Hotels & Resorts
Customer Service Representative
Entry Average Neutral experience No offer 3 rounds
Interview process
Recruiter call Technical screen Phone screen Panel
Interview formats
Technical Behavioral Other
The whole interview process took about 3 hours. When I first got there, they had me answer some questions on their laptop, covering writing, reading, and listening. Then, I had a face-to-face interview with two HR people. After that, another interview with a language specialist to test my language skills. I was already really tired by then because the whole thing was done without any breaks. I think I lost my focus and ended up failing the interview.
Confirmed questions1 question
- How would you help a senior guest who is having technical problems with our company website when they call you?
Starwood Hotels & Resorts
Customer Service Representative
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Background check
Interview formats
Behavioral Other
It was a one-on-one interview with some generic questions, and it was quick and painless. The interviewer was really nice, and the whole process didn't take long. I had to complete a typing test, a drug test, and a background check.
Confirmed questions3 questions
- Tell me about your experience.
- What makes you want to apply here?
- Are you seeking full-time or part-time work?
Starwood Hotels & Resorts
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
They are looking for someone energetic, competitive, and self-motivated. If you like sales and competing, this is the job for you. I applied online and heard back about a week later. We talked about my resume, my education, my sales approach, and my previous customer service experience.
Confirmed questions1 question
- Could you explain how you would sell a pen?
Starwood Hotels & Resorts Customer Support Representative Interview Questions
Quoted word for word from Starwood Hotels & Resorts interview reports.
“Given this hotel description, please attempt to sell me a room.”
Read reports →“Could you explain how you would sell a pen?”
Read reports →“How would you help a senior guest who is having technical problems with our company website when they call you?”
Read reports →“Are you seeking full-time or part-time work?”
Read reports →“Tell me about a time a customer complained to you.”
Read report →“Describe an instance where you exceeded expectations to create a memorable experience for someone.”
Read report →“What are your goals and expectations from working at Starwood Resorts?”
Read report →“What makes you want to apply here?”
Read report →“Tell me about a time you had a difficult customer service situation and how you resolved it.”
Read report →Formats, difficulty and experience
Across all 8 Starwood Hotels & Resorts interview reports.