LensCrafters Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 211 interview experiences · FREE TO READ
Which role are you interviewing for?
15 roles · 211 reportsCandidate interview experiences
First-hand accounts from people who interviewed at LensCrafters.
LensCrafters
Optician
Entry Easy Positive experience Decline offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview was professional, straightforward, and well organized. The optician role was clearly explained, expectations were transparent, and the conversation felt respectful and efficient. Overall good experience and would recommend others for role
Confirmed questions1 question
- Can you share where you discovered the job posting for this position?
LensCrafters
Store Manager
Mid Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Presentation
Interview formats
Behavioral Presentation
The recruiter contacted me on Indeed about a Store Manager role with Sunglass Hut, which I was interested in. Then, I got an email to schedule an interview for LensCrafters, which was confusing since the first message was about Sunglass Hut. I asked for clarification and found out it was for LensCrafters at a location far from me. The recruiter blamed a system error, but I suspect it was just a mistake on her part. On the interview day, five minutes before it was supposed to start, I received an email saying they were canceling because they needed someone with specific licensing, which wasn't mentioned in the job description. I didn't see the email until 10 minutes into the scheduled interview time, as I had already joined the Zoom call.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
LensCrafters
Sales Associate
Entry Difficult Negative experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
I applied online and then got a phone call that led to an in-person interview. When I arrived, the employees seemed rude and unkempt, and the atmosphere felt like a male-dominated club. My interview was in a cramped, messy back area with space for only two people to sit. The interviewer wasn't prepared and spent a lot of time discussing how people don't show up for their interviews.
Confirmed questions1 question
- Can you describe a time you used a diverse perspective to overcome a challenge?
LensCrafters
Team Leader
Lead Difficult Negative experience Decline offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
The interview process started off easy, with two interviews completed. One was with a hiring manager, and the other was with a recruiter. It's been about a month and a half since those, and I haven't heard back, nor do I know if I will have a second interview with a store closer. It's disappointing when companies don't update their applicants.
Confirmed questions1 question
- Can you tell me about your past experiences that motivate you to seek employment with us?
LensCrafters Interview Questions
Quoted word for word from LensCrafters interview reports.
“What would you advise a new progressive lens wearer who isn't satisfied with their new glasses?”
Read reports →“How would you deal with an employee who is always late and doesn't listen to your advice?”
Read reports →“How would you approach a customer that doesn't want any help or have any questions when they enter the store.”
Read reports →“How would you handle a situation with two customers competing for your attention, where one has been in the store longer and the other approached you immediately?”
Read reports →“How would you respond to a situation where an employee is being abused?”
Read report →“What are your thoughts on how an optometrist should operate in a retail setting?”
Read report →“What are your thoughts on synergy and its importance for the integration of the Dr. office, Lab, and retail components?”
Read report →“How would you handle a situation where an employee is not meeting performance expectations?”
Read report →“How would you handle a difficult customer who is demanding something you cannot provide, ensuring excellent customer service without giving in to their demands?”
Read report →Formats, difficulty and experience
Across all 211 LensCrafters interview reports.