Jet2.com and Jet2holidays Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 345 interview experiences · FREE TO READ
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30 roles · 345 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Jet2.com and Jet2holidays.
Jet2.com and Jet2holidays
Customer Representative
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
The video interview process went well. The platform worked fine and the instructions were clear. The first part of the interview confirmed the basic job requirements and my availability. In the second part, I was asked three main questions about my motivation, teamwork, and customer service experience. Overall, it was a user-friendly and well-structured process.
Confirmed questions3 questions
- What is your motivation for wanting to work as an Airport Representative for Jet2holidays?
- Please share an example of a time you worked effectively as part of a team.
- Describe a situation where you delivered excellent customer service.
Jet2.com and Jet2holidays
Agent Passenger Service
Entry Difficult Positive experience Accept offer 4 rounds
Interview process
Recruiter call Group Technical screen Background check Offer
Interview formats
Case Group Behavioral Technical
There are several processes involved. They ask for a lot of paperwork, and I even had to provide translations of my criminal records from other countries. I had to pay for this part, even without knowing if I would be chosen, and it was quite expensive. Then we had a group test in small teams, assessing how we react to certain situations. An individual interview followed. Shortly after, they call to let you know you've been selected.
Confirmed questions1 question
- There were quite a few tests in this interview; one part was a real-life case study on how you would react in a team, and then an individual interview where you need a good level of English. They ask about your CV, your previous experience, and more on how you would face certain situations.
Jet2.com and Jet2holidays
Software Developer
Intern Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Take home Group
Interview formats
Behavioral Group Other
The interview process had 2 stages. The first stage involved answering behavioral video questions. The second stage was an assessment centre with about 10 applicants in the final stage. I was not offered the role after waiting three weeks for feedback. The reason given was insufficient knowledge of their tech stack (they wanted C# and I had JS). I understand the feedback, but the long wait for it was tough. The assessment centre had good staff involvement.
Confirmed questions1 question
- Tell me what you know about Jet2 and Jet2 holidays.
Jet2.com and Jet2holidays
Passenger Service Agent
Entry Average Negative experience Decline offer 2 rounds
Interview process
Recruiter call Background check
Interview formats
Behavioral
The interview process itself was smooth and pleasant, with the usual classic interview questions. However, the company's administration was disappointing. I had to wait a month for a response to my follow-up emails, which felt unacceptably slow and frustrating. Additionally, all questions could only be asked via email, not over the phone, which further added to the inefficiency of their communication. Overall, the administrative process was far from ideal.
Confirmed questions3 questions
- Can you describe what the role entails?
- Given a scenario, how would you handle it in this role?
- What motivates you to apply for this position?
Jet2.com and Jet2holidays Interview Questions
Quoted word for word from Jet2.com and Jet2holidays interview reports.
“What would you do if a child with chickenpox was boarding the plane?”
Read reports →“What do you think is the worst Christmas present the person next to you has ever received?”
Read reports →“What would you do if a passenger arrived just a few minutes after check-in had closed due to traffic?”
Read reports →“What action would you take if a baby's crying disturbed passengers who then complained?”
Read reports →“Imagine you're on a flight from Lanzarote and a child develops chickenpox, how would you handle the situation?”
Read report →“What actions would you take if a passenger was late for their flight because of a delay?”
Read report →“Could you fashion a monument out of paper, representing a place Jet2 flies to?”
Read report →“What steps would you take and how would you inform someone if a customer left medication on the plane?”
Read report →“What changes would you make to this C# code snippet to fix or improve it?”
Read report →Formats, difficulty and experience
Across all 345 Jet2.com and Jet2holidays interview reports.