Jet2.com and Jet2holidays Passenger Service Agent Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 41 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Jet2.com and Jet2holidays.
Jet2.com and Jet2holidays
Passenger Service Agent
Entry Average Negative experience Decline offer 2 rounds
Interview process
Recruiter call Background check
Interview formats
Behavioral
The interview process itself was smooth and pleasant, with the usual classic interview questions. However, the company's administration was disappointing. I had to wait a month for a response to my follow-up emails, which felt unacceptably slow and frustrating. Additionally, all questions could only be asked via email, not over the phone, which further added to the inefficiency of their communication. Overall, the administrative process was far from ideal.
Confirmed questions3 questions
- Can you describe what the role entails?
- Given a scenario, how would you handle it in this role?
- What motivates you to apply for this position?
Jet2.com and Jet2holidays
Passenger Service Agent
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call Presentation Background check Offer
Interview formats
Behavioral Presentation Other
It was an easy interview, they asked for documentation and proof of residency etc. They really try to help you pass by sending you a presentation video via email when they book your interview. Make sure to watch it! The questions were split into 3 parts: about the role, about you, and logistics. The interview location was not ideal, there's a hotel nearby, but public transport options are poor if you don't drive. I brought all the requested documents, but got an email a few days later stating I hadn't provided some documentation (Passport & Provisional driving license, which I brought on the day) and that the Bristol base would contact me. It's been about 3-4 weeks. What a waste of my time. I've contacted them twice and have just been sent emails saying the base will reach out. I asked for clarification on what was missing since I provided the driving license and passport. I've decided to give up on this opportunity.
Confirmed questions3 questions
- What are your thoughts on what this role entails?
- Can you explain how you would commute to work?
- What value would you add to the team?
Jet2.com and Jet2holidays
Passenger Service Agent
Entry Average Positive experience Accept offer 3 rounds
Interview process
Group Group Presentation Background check
Interview formats
Group Behavioral
So I had my interview for Passenger Service Agent. It was really chill, the staff were super friendly. First, we had this orientation thing, then we jumped into two group activities. After that, it was just me and the interviewer for a personal chat. The first group thing was kinda funny, we had to build a bridge with random stuff and get fake animals across - spoiler, we totally failed that part, but they said it was just to check how we communicate, so no biggie lol. The second group task was more about thinking on our feet, like, what can we do as a PSA to make a family with a kid celebrating a birthday feel extra special during their travels. Then came the one-on-one interview.
Confirmed questions3 questions
- What action would you take if a customer arrived after boarding had concluded?
- How would you handle a situation with an agitated customer?
- Given the unsociable and unpredictable work hours, how would you maintain your motivation?
Jet2.com and Jet2holidays Passenger Service Agent Interview Questions
Quoted word for word from Jet2.com and Jet2holidays interview reports.
“A passenger arrives and check-in is closed and the flight is boarding. What do you do?”
Read reports →“You are supervising check-in and you hear that a passenger's birthday is today. What do you do?”
Read reports →“What actions would you take if a passenger was late for their flight because of a delay?”
Read reports →“What action would you take if a customer arrived after boarding had concluded?”
Read reports →“What actions would you take if a flight experiences a significant delay, extending to the following day?”
Read report →“In a specific situation, how would you go above and beyond for a passenger?”
Read report →“Can you share an instance where you made a memorable experience for someone?”
Read report →“In what ways could you provide an exceptional customer experience for a passenger?”
Read report →“What makes you want to be a Passenger Service Assistant for Jet2.com?”
Read report →Formats, difficulty and experience
Across all 41 Jet2.com and Jet2holidays interview reports.