Superdrug Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 329 interview experiences · FREE TO READ
Which role are you interviewing for?
28 roles · 329 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Superdrug.
Superdrug
Team Leader
Lead Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Group
Had a nice chat with the store manager. Asked some basic questions about retail experience and what makes good customer service. Also asked about planning, being a team player, and leading the team. It felt more like a conversation than an interview. Overall, a positive experience.
Confirmed questions6 questions
- Could you share an instance of poor customer service?
- What constitutes excellent customer service?
- Tell me about your background in retail.
Superdrug
Retail Assistant
Entry Average Positive experience No offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral Presentation Other
Superdrug called me after I applied and asked me to come in for an interview, offering me a couple of days to choose from. I wore smart casual clothes, but more on the smart side, and showed up a little before the scheduled time. Initially, I had a one-on-one chat with someone. Then, they asked me to stand by the door for about 5-10 minutes and hand out samples for the interview. After that, I went back inside and was asked a few more questions. The whole thing lasted about 30 minutes.
Confirmed questions5 questions
- Regarding your availability, can you tell me more?
- Could you offer some advice to Superdrug customers concerning gift purchases?
- What guidance would you provide to Superdrug customers about self-tanning?
Superdrug
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Case
It was a pretty straightforward interview, much like what you'd expect in retail. They asked a lot of questions based on scenarios. If you've worked elsewhere, they want to hear about that experience. The interview felt pretty relaxed. I talked with the store manager in their office, and we discussed my past work, how I interact with people, and what I understand about customer service.
Confirmed questions3 questions
- In your view, what constitutes excellent customer service?
- Can you recount an instance where you managed a challenging customer?
- What's your strategy for managing a busy checkout with a line forming?
Superdrug
Shopper Marketing Executive
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral
After applying online, I had an initial chat with Charlotte, the talent acquisition advisor. I was offered an interview after a week. I was told it would be a single-stage interview. After the interview, I was told I'd hear back the following week. It was a good experience and I felt my skills were a great match for the role. However, communication with the talent advisor was poor. I had to chase for a response at the end of the week and was told I wasn't successful. It was upsetting as the job was reposted multiple times, suggesting a decision was made early on not to hire me, but this wasn't communicated until I asked.
Confirmed questions1 question
- How do you manage when you have several deadlines approaching?
Superdrug Interview Questions
Quoted word for word from Superdrug interview reports.
“If someone is buying a fake tan spray, what other two products might you suggest?”
Read reports →“If a customer was buying fake tan, what other product would you suggest they buy as well?”
Read reports →“Suppose a customer is purchasing fake tan, what additional items might you suggest they buy?”
Read reports →“If a customer bought fake tan, what other products would you recommend they consider?”
Read reports →“If a customer buys self-tan and toothpaste, what other products might you suggest they also buy?”
Read report →“If a customer is buying face wash, body wash, and nail varnish remover, what else could you suggest they purchase?”
Read report →“If a customer was interested, which items would you suggest they buy between fake tan and toothpaste?”
Read report →“If a customer is buying hair colourant, what two other products would you suggest and why?”
Read report →“Imagine selling items in bulk; what would you pair with fake tan, shaving foam, and toothpaste?”
Read report →Formats, difficulty and experience
Across all 329 Superdrug interview reports.