Pendo Interview Questions
& Process

The interview process went really smoothly. The recruiter did an awesome job keeping me in the loop and setting up all the calls. Everyone I talked to was super nice and easy to chat with. It was pretty standard, mostly asking for examples from my past work to see how they fit the role. The only bummer was after the final round, the recruiter mentioned some company changes, saying it wouldn't affect my job, and then... radio silence. No official rejection, just no response at all.

The interview process at Pendo was really well thought out. It had four main parts. First, an initial call with the recruiter, which was a good way to learn about the job and the company, and they explained what to expect. Then, a chat with the hiring manager to go deeper into the role, how the team works, and what defines success. After that, an on-site interview where I met another manager, an account manager, and two CSMs. I also got a tour of the office, and everyone I met was super friendly and seemed really into their jobs. Finally, a call with the VP of Customer Success and the hiring manager, which gave me a good idea of the department's goals and leadership. What I really liked was how well they communicated the whole time. The recruiters and everyone at Pendo were open, responded quickly, and were helpful. I even had a couple of calls with the recruiting team before the big interviews to get ready and ask any last questions. They really put effort into making candidates feel prepared and informed, which made a big impact.

I had an interview with Pendo, and it was pretty bad. I've interviewed at big tech companies with hard interviews, but Pendo's felt like a waste of time and wasn't impressive. The first step was a recruiter phone screen where they asked standard questions like 'Why Pendo?' and 'Tell me about scaling a product.' They didn't seem very technical. Then there was a 2.5-hour online assessment. It had typical LeetCode problems (easy/medium), which I passed easily. The frustrating part was a raw HTML/CSS task to make a grid layout. It felt like a basic front-end check and a waste of time for an OA, especially for a mid/senior role. I spent 1.5 hours on the coding part, passing all tests, but I didn't want to spend another hour on HTML, so I submitted placeholder code. I told the recruiter I could show my front-end skills live, but a few days later, they called me during work hours to say they were moving on with other candidates. The fact they called instead of emailing about rejection shows they don't value candidate time. To top it off, the offered salary range, even the top end, was lower than my current pay, and this was supposed to be a more senior role. It's hard to respect a company that wants a senior hire but won't match current salary. The whole process was poorly designed and didn't fit the role. Pendo's interview process isn't helping them attract good talent. The HTML task was too simple for an OA for a mid/senior role, and communication was awful. I've had better interview experiences elsewhere and wouldn't recommend Pendo's process unless you're desperate.

I applied to a Technical Support Engineer role and spoke with a recruiter I knew. That was the initial screening call. I waited around 3 weeks for a reply, and they then asked me to complete a technical test. After passing the test, I had an interview round, and if I passed that, I would have had a final round with the head of the department. I then got a new recruiter and had a panel interview with 3 employees and the hiring manager. I was rejected because they hired someone with more experience. They sent a boilerplate rejection email. I called the recruiter for feedback, and she said they wanted someone with more experience.