One Medical Interview Questions
& Process

This was a very long and picky interview process for a company that seems to be struggling, especially after being bought by Amazon. The recruiter was unpleasant and fake. I would avoid this place. They asked questions without being specific, and seemed to want someone with years of experience for an entry-level, low-paying job. It also felt like they were trying to combine two roles into one.

The interview process started with a 30-minute phone call with a recruiter. They asked behavioral questions focused on customer service and confirmed details about the role and my preferred office location. Following that, there was a 2-hour video call that included shadowing someone in a similar role at another office (which required signing HIPAA forms beforehand), two customer service role-playing exercises with that person, and some behavioral questions from them. Then, the manager of the office I applied to took over for more behavioral questions, all centered on customer service. They also gave me a 15-minute window to write a reply to a hypothetical patient email and provided feedback on my response. I also had time to ask questions. This process was more involved than for similar roles elsewhere, but the team was upfront about it, respectful of my time, and committed to providing useful feedback regardless of the outcome. The recruiter and interviewers repeatedly encouraged asking for clarification or taking a moment to think. The recruiter even scheduled a call the day before the video interview to explain the process and help me prepare.

I interviewed online. A recruiter reached out to me for this role. It began with a phone interview. Then I had to prepare a case study for an interview with another team member, which went well. Before the final round, the recruiter gave me a prep call. I had to block out 2.5 hours to meet virtually with 4 team members from different roles. I used some of my PTO for this final interview. Things were going smoothly, then I got an email from the recruiter saying another applicant accepted the job offer and I wouldn't be proceeding. I wish One Medical showed more respect for applicants' time. Also, the recruiter took a long time to reply to emails, which isn't helpful. I guess it's good I didn't get the offer, as they probably wouldn't have paid market rate anyway.

The recruiter called and immediately asked scripted questions without discussing the role, my background, my goals, or compensation. This was surprising given my decade of experience as a senior leader at FAANG companies, and I was interviewing for an entry-level EM position. The recruiter moved fast to schedule interviews. There were two initial screens: one for leadership and one for system design. The leadership screen was well-executed. The system design screen, however, was disorganized. I was supposed to receive the prompt two days prior but didn't, and found this out during the interview. I proceeded without rescheduling. The interviewer interrupted frequently, jumped between topics, and seemed to have incorrect input and a lack of understanding of basic function calls and large-scale engineering principles. I felt the need to simplify my answers due to their apparent lack of understanding of OneMedical's engineering scale. The final round involved four interviewers. One engineer seemed disengaged, yawning and reading from a script. It was unclear why a junior engineer was involved in a leadership round. Another interviewer focused too much on my stealth startup, taking up valuable time and irrelevant for a leadership role. Another interviewer was excessively serious. I still have minimal details about the positions, only receiving two-line descriptions when I asked. Looking at LinkedIn, it's evident that OneMedical's engineering talent has very light backgrounds, which was reinforced during the interviews. No one, including the recruiter, used my name, despite the company's emphasis on things like gender pronouns.