One Medical Executive Assistant Interview Questions
& Process

So there are three parts to this interview process, it was the longest one I've ever been through. First up was a quick phone call with a recruiter in San Francisco. That went great, and they moved me to the next stage, a video interview with a hiring manager in the state. Zoom was easy to use. That went even better; the interviewer said I 'felt like one of them already,' and I was on to the final part. This third interview was a 3-hour visit to a local office (not the one I applied to) where I met the administrative team. I started with a tour and a more traditional interview with the office manager. Then I spent about 30-45 minutes shadowing and practicing at the front desk. After that, I spent another 30-45 minutes shadowing and doing a role-play exercise with the back office team on the phones. The interview wrapped up with more questions from the office manager and a written practice email. This last interview was the most critical. The first two interviews focused on standard situational and behavioral questions about your past work. But during the third, it was all behavioral questions about handling disagreements with employees or management and how you resolved those issues. My tip for this whole thing: ask tons of questions. If you feel like you're asking too many, ask even more! Everyone I interacted with was super nice, courteous, seemed to really enjoy their jobs, and were all young. They were so pleasant that I was convinced I had the job in the bag, but then they delayed the final decision, which meant I had to follow up multiple times before finally getting a generic rejection letter. Don't take anything they say that sounds promising too seriously. They kept my hopes up for three weeks and then dismissed me in three standard paragraphs.

I applied online and got an email the next day asking for my availability. The recruiter who reached out was very friendly. My initial phone interview was scheduled for 9:30 AM. George called, and he was nice; the interview didn't take too long. He asked general interview questions and discussed the role and the company. Afterward, the person who emailed me called, saying they liked my profile and we set up a webcam interview. Initially, there was some confusion about the specific location of the position since they are based in San Francisco. The webcam interview began on time and featured two managers from different locations simultaneously. They took turns asking questions. Although they were pleasant, their attire wasn't very professional. The interview lasted around 40 minutes. I'm still waiting to hear if I'll be invited for the final stage, which involves a 'day in the life' experience.

I applied to One Medical online because a friend recommended it. After submitting my resume and cover letter, I answered some basic online questions. The next day, I got an email to schedule a phone interview. After that, they had me do an online webcam interview with two managers, about 30 minutes each, back-to-back. They gave me examples of questions beforehand. The day after the webcam interview, the recruiter called, saying the managers liked me and wanted me to come in for an in-person 'Day in the Life' interview. A week later, I went to the Hayes Valley office for the 3.5-hour interview. It started with a short interview with a manager, then I observed some office admins doing their jobs, followed by another short interview with the manager. I asked about areas for improvement, and they suggested I get more comfortable giving coworkers criticism, which I'd never been asked to do. Two days later, I got an email saying they weren't moving forward, with no specific reason given, and suggested reapplying in 6 months.