Journeys Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 347 interview experiences · FREE TO READ
Which role are you interviewing for?
14 roles · 347 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Journeys.
Journeys
Retail Sales Lead
Lead Easy Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview process involved questions about my potential contributions to the team, my ability to work in a collaborative environment with diverse individuals, and my capacity to deliver excellent customer service.
Confirmed questions3 questions
- What unique contributions can you bring to our team?
- How do you feel about working collaboratively with a variety of people on the team?
- Are you capable of providing outstanding customer service?
Journeys
Sales Associate
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Technical
It was a 2-step interview. First, I had a quick phone chat with the Manager. Then, I was invited for a second in-person meeting to discuss my retail experience. They also asked about my availability, specifically if I can work weekends and holidays.
Confirmed questions4 questions
- What's your retail industry experience?
- Have you done commission-based work before?
- Why are you interested in this job?
Journeys
Sales Associate
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Other
The interview process felt unserious. They were not planning to hire anyone until the back-to-school season but posted the job and interviewed people in May. A call would have been better than wasting people's time, or they could have just cut the interview short.
Confirmed questions2 questions
- What's your favorite sneaker?
- Tell me about the shoes Journey's sells.
Journeys
Assistant Manager
Mid Average Positive experience Accept offer 2 rounds
Interview process
Onsite Panel
Interview formats
Behavioral Technical
You'll have two in-person interviews, one with each of the managers, and then you might have one with a sales lead. They'll ask you different questions about retail and your skills. Some questions might be about your favorite shoes and if you know what brands Journeys sells.
Confirmed questions3 questions
- What steps would you take to resolve a situation where a customer was unhappy with their experience?
- Can you tell me about some of your favorite shoes?
- Are you familiar with the brands that Journeys carries?
Journeys Interview Questions
Quoted word for word from Journeys interview reports.
“If you could pick a superhero power to stop a zombie apocalypse, what would it be?”
Read reports →“Can you sell one of the items on the table to the person next to you?”
Read reports →“What would you do if we didn't have the customer's size in the shoe they wanted?”
Read reports →“How would you convince someone just looking in the window to buy something?”
Read reports →“What superpower would you like to have and what's the reason for that choice?”
Read report →“Which shoe would you pick to sell, and how would you go about selling it?”
Read report →“How would you handle a customer looking for shoes that we don't stock?”
Read report →“Are you prepared to manage having four pairs of shoes available for each customer?”
Read report →“Has there ever been a time you had to help someone make an important decision?”
Read report →Formats, difficulty and experience
Across all 347 Journeys interview reports.